Keyonia L. Hezekiah
Manning
Summary
Dynamic and results-oriented professional seeking a leadership position within a forward-thinking organization. Proven expertise in creative problem-solving, medical achievements, and management skills, with a strong commitment to driving team success and organizational growth. Extensive experience in management, customer service, and medical coding will contribute to a thriving company environment. Passionate about continuous professional development and dedicated to fostering collaborative team dynamics for optimal results.
Overview
22
22
years of professional experience
Work History
Bank Sales Representative
First Citizens Bank
Summerton, SC
02.2023 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Conducted product presentations, increasing client awareness of banking services and solutions.
- Collaborated with team members to achieve quarterly sales targets and improve service delivery.
- Analyzed customer needs to tailor financial solutions, resulting in increased account openings.
- Mentored peers on best practices for cross-selling banking products, enhancing team performance.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Store Manager
Food Lion Delhaize America
01.2011 - 02.2023
- Conducted thorough evaluations to isolate and identify specific areas for operational enhancement.
- Managed daily business functions to ensure effective collaboration among associates and department heads.
- Achieved accurate cash handling and deposit processing, minimizing discrepancies. Resolved cash overages and shortages to enhance financial integrity.
- Implemented strategies to motivate associates, driving improvements in work quality and overall performance.
- Collaborated with store manager to optimize daily operations and guided associates in efficient merchandise handling. Facilitated the stocking process and improved workflow for associates during inventory management.
- Achieved seamless onboarding of associates through effective orientation programs. Elevated associates' performance by implementing comprehensive training on job duties. Maximized operational efficiency by creating optimized scheduling for associates.
- Identified root causes of customer challenges and developed actionable resolutions.
- Administered comprehensive evaluations for associates, ensuring alignment with organizational goals and performance standards.
- Coordinated product management activities, focusing on efficient ordering, receiving, and resolution of product issues.
- Coordinated meetings to monitor and enhance the management and operational efficiency of associates and business activities.
- Oversaw cash register audits to maintain financial accuracy and integrity. Facilitated safe balancing processes to ensure compliance with company guidelines. Coordinated documentation of financial records to streamline operations.
- Oversaw office functions and handled documentation to ensure optimal performance and productivity.
- Oversaw inventory management processes to ensure optimal stock levels.
- Developed staff training programs to enhance customer service and operational efficiency.
- Led team in daily operations, ensuring compliance with company policies and procedures.
Lab Technician PRN
Select Laboratories
Summerton, SC
02.2021 - 07.2021
- Assisted with processing samples delivered by carriers. Matched paperwork to patient tubes and organized them in testing areas for analysis.
- Facilitated additional testing processes under lab manager's guidance.
- Finalized and organized nightly paperwork for efficient record-keeping.
- Organized and secured additional samples in storage area for future testing requirements.
Member Service/Loan Interviewer II
SAFE Federal Credit Union
12.2018 - 05.2021
- Facilitated loan processing operations to ensure timely approvals.
- Managed account opening and closing processes to ensure compliance and efficiency.
- Analyzed customer issues and implemented effective solutions.
- Facilitated daily activities for branch manager to enhance workflow efficiency.
- Participated in meetings and examined product features to deepen understanding.
- Executed cash handling and counting procedures to ensure financial accuracy.
- Monitored and analyzed performance metrics to ensure monthly goals for loans, credit cards, and mortgages were consistently met.
Cashier Promoted to Customer Service Manager
Walmart Supercenter
01.2006 - 01.2009
- Oversaw training initiatives for cashiers and guided front end associates in best practices. Managed the development of cashiers and led front end associates to improve customer experience.
- Facilitated yearly assessments of associates to identify strengths and areas for development.
- Oversaw the counting and reconciliation of large cash amounts to maintain operational integrity.
- Facilitated loss prevention strategies to safeguard company assets.
- Fostered a culture of excellence by motivating and encouraging associates to achieve high-quality work performance.
- Addressed customer inquiries and complaints to ensure effective resolution and support.
Sales Representative
National Geographic's Call Center
Martinsville, VA
01.2004 - 12.2006
- Delivered exceptional customer service through effective management of incoming and outgoing sales calls.
- Directed team initiatives to foster collaboration and enhance performance.
- Achieved weekly sales targets through strategic customer engagement.
- Developed and maintained strong customer relationships to enhance client retention.
- Conducted market research to identify new sales opportunities and emerging trends.
Education
Medical Record Coding - Health Sciences
Central Carolina Technical College
Sumter, SC05-2026
Midlands Technical College
01-2014
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National Business College
01-2009
Diploma - undefined
Tunstall High School
01-2007
Skills
- Venipunctures
- Computer Skills
- Typing Skills
- Management Skills
- Problem Solving Skills
- Proper money handling techniques
- Communication Skills
- Customer service
- Customer relations
Timeline
Bank Sales Representative
First Citizens Bank
02.2023 - Current
Lab Technician PRN
Select Laboratories
02.2021 - 07.2021
Member Service/Loan Interviewer II
SAFE Federal Credit Union
12.2018 - 05.2021
Assistant Store Manager
Food Lion Delhaize America
01.2011 - 02.2023
Cashier Promoted to Customer Service Manager
Walmart Supercenter
01.2006 - 01.2009
Sales Representative
National Geographic's Call Center
01.2004 - 12.2006
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National Business College
Diploma - undefined
Tunstall High School
Medical Record Coding - Health Sciences
Central Carolina Technical College
Midlands Technical College