KEYONNA SHONTE FLOYD
Columbia,SC
Summary
I’m currently pursuing education at Devry University for (BHRM)
I am an enthusiastic, self-motivated, reliable, responsible, and hardworking person. I am a mature team worker and adaptable to all challenging situations. I have outstanding communication skills. Highly effective at maintaining strong and productive employee relations. Skilled in training, consensus-building and conflict management in all areas of human resources. Motivated Human Resources professional with degree in Human Resources Management. Exceptional, talented leader and team builder, skilled in recruitment, interviewing, performance management systems and benefit administration. Working knowledge and training in Labor Act, 2003 (Act 651). Proven to develop high performing talent through training, development and team motivation. Strong knowledge of MS Office applications.
Overview
12
12
years of professional experience
Work History
CSA II
Palmetto Gba
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a clean and organized store environment for optimal customer experience.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Managed 80+ incoming calls each day with the utmost professionalism and knowledgeable service.
Office Assistant
Carolina Hair Loss &Prosthetics
03.2017 - 01.2023
- Time Management
- Written and verbal communication
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input data into spreadsheets and databases.
Manager
AAFES
09.2014 - 02.2016
- Ensured deposits matched bank’s statements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Library Student Assistant
Hector Mac Lean Library
05.2012 - 06.2014
- Conferred with customers by telephone to provide information regarding their insurance coverage
- Resolved customers' complaints.
- Checked out and checked in items using library computer system.
- Aided patrons with use and access to technology, resources and materials.
- Organized returned books and materials and assisted with shelving.
- Maintained and updated records of current collection.
- Utilized computer databases to locate library materials.
- Organized circulation desk with over 200 books and periodicals to be checked out.
CMS II
Palmetto Gba
10.2023 - Current
Teacher's Aide Volunteer
North East School District
08.2021 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
Education
Bachelor Of Business Administration - Human Resources Management
- Dean's List first semester
- 3.2 GPA
Certificate - Dental Assistant
09.2022
2017
Gr aduated P
Skills
- Document and Records Management
- Employee Retention
- Management Development
- Training development
- Pre-Employment Screening
- Recruiting
- Confidential Document Control
- Background Checks
- Onboarding and Orientation
- Employee Relations
- Microsoft Office Suite
- Workforce Planning
- Complex Problem-Solving
- Data Evaluation
- Talent Acquisition
Timeline
CSA II - Palmetto Gba
11.2023 - Current
CMS II - Palmetto Gba
10.2023 - Current
Teacher's Aide Volunteer - North East School District
08.2021 - Current
Office Assistant - Carolina Hair Loss &Prosthetics
03.2017 - 01.2023
Manager - AAFES
09.2014 - 02.2016
Library Student Assistant - Hector Mac Lean Library
05.2012 - 06.2014
DeVry University - Bachelor Of Business Administration, Human Resources Management
Penn Foster Career School - Certificate , Dental Assistant
Penn Foster High School - ,
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