Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shakiah Maree

Columbia

Summary

Dynamic customer service professional with a proven track record at Trane Technologies, excelling in active listening and critical thinking. Enhanced team performance through effective feedback and optimized customer support, resulting in increased satisfaction. Proficient in data entry and call management, fostering strong client relationships and driving loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Trane Technologies
01.2022 - Current
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Created and maintained detailed database to develop promotional sales.

Customer Relationship Representative

AT&T
07.2022 - 12.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to manage customer interactions and track service requests efficiently.
  • Provided tailored product recommendations based on individual customer needs and preferences.
  • Fostered positive relationships with clients, ensuring high levels of satisfaction and retention.
  • Assisted in training new representatives on company policies and customer service best practices.

Customer Service Cashier

Hobby Lobby
06.2020 - 05.2022
  • Assist customers with product inquiries and provide exceptional service.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.

Education

High School Diploma -

Westwood High School
Blythewood
06-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Call management
  • Appointment scheduling

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

Customer Relationship Representative

AT&T
07.2022 - 12.2022

Customer Service Representative

Trane Technologies
01.2022 - Current

Customer Service Cashier

Hobby Lobby
06.2020 - 05.2022

High School Diploma -

Westwood High School

Similar Profiles

CREATE PROFILE
Shakiah Maree