Ki'Aira Harris
Rock Hill
Overview
8
8
years of professional experience
Work History
Senior Agent
Iqor
Charlotte, North Carolina
03.2023 - Current
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Pharmacy Technician
North Central Family Medicine Center
Rock Hill, SC, USA
09.2020 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer service representative
The Results Companies
Collinsville, VA, USA
05.2017 - 09.2020
- Handled significant volumes of inbound and outbound calls efficiently in a timely manner.
- Analyze client needs.
- Examined concerns and recommended resolutions.
Sales Associate/ Cashier
Best Buy
Rock Hill, SC, USA
12.2016 - 04.2019
- Ensured exceptional store condition and visual merchandising standards were upheld.
- Conducted sales transactions with customers using cash registers.
Education
Med Certs -
Pharmacy Technician certification
12.2021
Diploma -
Northwestern High School
Rock Hill, Sc06.2015
Skills
- Analytical Problem-Solving
- Strategic Decision Making
- Adaptability to Change
- Communication
- Collaborative Teamwork
- Coaching and mentoring
- Operations management
- Product and service sales
- Telephone etiquette
- Performance analysis
- Workforce planning
- Customer rapport building
Timeline
Senior Agent
Iqor
03.2023 - Current
Pharmacy Technician
North Central Family Medicine Center
09.2020 - 03.2023
Customer service representative
The Results Companies
05.2017 - 09.2020
Sales Associate/ Cashier
Best Buy
12.2016 - 04.2019
Med Certs -
Pharmacy Technician certification
Diploma -
Northwestern High School