Overview
Work History
Education
Skills
Timeline
Generic

Ki'Aira Harris

Rock Hill

Overview

8
8
years of professional experience

Work History

Senior Agent

Iqor
03.2023 - Current
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Pharmacy Technician

North Central Family Medicine Center
09.2020 - 03.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Customer service representative

The Results Companies
05.2017 - 09.2020
  • Handled significant volumes of inbound and outbound calls efficiently in a timely manner.
  • Analyze client needs.
  • Examined concerns and recommended resolutions.

Sales Associate/ Cashier

Best Buy
12.2016 - 04.2019
  • Ensured exceptional store condition and visual merchandising standards were upheld.
  • Conducted sales transactions with customers using cash registers.

Education

Med Certs -

Pharmacy Technician certification
12.2021

Diploma -

Northwestern High School
Rock Hill, Sc
06.2015

Skills

  • Analytical Problem-Solving
  • Strategic Decision Making
  • Adaptability to Change
  • Communication
  • Collaborative Teamwork
  • Coaching and mentoring
  • Operations management
  • Product and service sales
  • Telephone etiquette
  • Performance analysis
  • Workforce planning
  • Customer rapport building

Timeline

Senior Agent

Iqor
03.2023 - Current

Pharmacy Technician

North Central Family Medicine Center
09.2020 - 03.2023

Customer service representative

The Results Companies
05.2017 - 09.2020

Sales Associate/ Cashier

Best Buy
12.2016 - 04.2019

Med Certs -

Pharmacy Technician certification

Diploma -

Northwestern High School

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Ki'Aira Harris