Kiara Bowers

Summerville

Summary

Administrative Coordinator and Customer Operations Professional with 9+ years of experience supporting business operations, customer service, scheduling, documentation management, records maintenance, and problem resolution. Proven ability to manage high-volume workloads, maintain accurate records, and communicate effectively across departments while delivering exceptional service. Skilled in administrative support, claims processing, data entry, case coordination, conflict resolution, and compliance-focused documentation. Currently pursuing a Bachelor of Science in Psychology with an expected graduation date of January 2027 and seeking opportunities in administrative support, operations coordination, healthcare support, human services, case management support, recruiting coordination, or customer-focused roles.

Overview

years of professional experience

Certification

Work History

Warranty Coordinator

Stier Supply Company

Summerville, SC

11.2024 - 02.2026

Managed high-volume warranty claims and service requests from initiation through resolution.
Reviewed and verified documentation to ensure accuracy and compliance with company requirements.
Coordinated communication between customers, contractors, technicians, and internal departments.
Maintained detailed records and updated case information within internal databases.
Investigated discrepancies, resolved customer concerns, and escalated complex issues when necessary.
Monitored claim status and ensured timely completion within established deadlines.
Delivered professional customer support while balancing multiple cases and priorities.

Paraprofessional / Substitute Teacher

Gahanna-Jefferson Public Schools

Gahanna, OH

05.2022 - 10.2024

Maintained accurate and confidential student records and documentation.
Collaborated with teachers, administrators, and support staff to support student success and safety.
Applied conflict-resolution and de-escalation techniques in high-pressure situations.
Monitored compliance with school policies, procedures, and reporting requirements.
Demonstrated strong communication, organization, and multitasking abilities.
Managed competing priorities while maintaining a professional and supportive environment.

Appointment Coordinator

Dave Gill Chevrolet

Whitehall, OH

09.2016 - 05.2022

Scheduled and coordinated high-volume customer appointments while maintaining calendar accuracy.
Managed inbound and outbound customer communications through phone, email, and internal systems.
Entered, verified, and updated customer information within CRM and scheduling platforms.
Resolved customer concerns and coordinated communication between service and sales departments.
Maintained detailed records and ensured timely follow-up on customer inquiries.
Delivered exceptional customer service in a fast-paced, deadline-driven environment.

Education

Bachelor of Science - Psychology

Franklin University

Columbus, OH

01-2027

Skills

Administrative Support
Administrative Coordination
Office Administration
Customer Service & Client Relations
Scheduling & Appointment Coordination
Calendar Management
Data Entry
Data Management
Records Management
Electronic Records Management
Documentation Review & Processing
Document Management
CRM & Database Management
Claims Processing
Case Coordination
Intake Coordination
Information Verification
Customer Issue Resolution
Customer Follow-Up
Problem Solving
Cross-Functional Communication
Conflict Resolution
Crisis De-Escalation
Behavioral Support
Client Advocacy
Human Services Support
Behavioral Health Support
Compliance & Confidentiality
Workflow Management
Process Improvement
Remote Communication Tools
Virtual Collaboration
Microsoft Office Suite (Excel, Word, Outlook)
Time Management & Organization
Deadline Management
Typing Speed: 65 WPM

Accomplishments

• Managed high-volume warranty claims while maintaining accuracy and timely resolution.

• Coordinated communication between customers, contractors, technicians, and internal departments.

• Maintained detailed documentation and records while ensuring compliance with company standards.

• Resolved complex customer concerns through effective problem-solving and communication.

• Successfully managed multiple active cases simultaneously in a fast-paced environment.