KIARA HOPKINS
Olive Garden
Columbia
9
years of professional experience
Dedicated and customer-focused professional with extensive experience delivering exceptional customer service in fast-paced environments. Skilled at building positive customer relationships, resolving concerns, de-escalating challenging situations, and communicating with professionalism and empathy. Proficient with computer systems, data entry, Microsoft Office, and learning new technology quickly. Experienced using microscopes and working with technical equipment requiring precision and attention to detail. Seeking to leverage my customer service, technical, communication, and problem-solving skills in a Customer Service Representative role with Dominion Energy.
Work History
Server
2 Years 1 Month- Deliver exceptional customer service in a high-volume environment.
- Resolve guest concerns professionally while ensuring complete customer satisfaction.
- Build lasting customer relationships through attentive and personalized service.
- Accurately process orders, payments, and customer requests.
- Communicate effectively with guests and team members to provide seamless service.
Shift Manager
1 Year 10 Months- Supervised daily restaurant operations while maintaining excellent customer satisfaction.
- Successfully de-escalated difficult customer situations and resolved complaints professionally and efficiently.
- Coached and trained team members on customer service standards and communication.
- Delegated responsibilities and ensured smooth day-to-day operations.
Server
1 Year 8 Months- Provided attentive, guest-focused customer service.
- Managed multiple priorities while maintaining service quality.
- Built rapport with customers to encourage repeat business.
Server
2 Years 1 Month- Provided friendly, efficient customer service.
- Maintained professionalism during high-volume shifts.
- Resolved guest concerns to ensure a positive dining experience.
Education
High School Diploma
Skills
Customer Service
Customer Relations
Complaint Resolution
De-escalation
Technical Skills
Microsoft Office
Data Entry
Computer Proficiency
Professional Communication
Active Listening
Problem Solving
Multitasking
Team Collaboration
Time Management
POS Systems
Cash Handling
Attention to Detail
Timeline
Server
Olive Garden
06.2024 - CurrentRead More
Shift Manager
Bojangles
07.2022 - 05.2024Read More
Server
Red Robin
10.2020 - 06.2022Read More
Server
Texas Roadhouse
11.2017 - 12.2019Read More
SC Whitmore School
High School Diploma
Read More