Kiereny Allen
Laurens
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills .Obtain a job as a customer service representative where I can use my multiple skillset to provide customer resolutions and secure a positive relationship between the customers and the company
Overview
7
7
years of professional experience
Work History
Sales Agent
Spectrum Business
07.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Scheduling Agent
Transcom Worldwide
02.2023 - 08.2024
- Supported customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. As well as making outbound calls for appointment confirmations and rebookings.
Customer Service Representative
Alorica (WFH)
01.2021 - 12.2022
- Assisted customers with issues concerning their Duke Energy service; Built rapport with the customer by actively listening, being attentive; Provided accurate resolutions in a timely manner with eciency and professionalism; Worked with team members to assist with communication barriers and out of scope concerns
Crew Member
Arby’s
12.2017 - 10.2020
- Assisted customer with food orders; Prepared food made to order; Provided customer service; Trained new crew members; Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Cashier/Customer Service Representative
Walmart
11.2019 - 08.2020
- Operated cash register and collected payments in multiple forms while being courteous and possessing a positive attitude; Assisted with keeping the store properly organized; Responded to phone, emails and post from the customers; Assisted with customer complaints and questions; Trained new employees
Education
B.A. Digital Graphics
Lander University
Greenwood, SCHigh School Diploma -
Laurens District 55 High School
Laurens, SC06-2020
Skills
- Positive Attitude
- Attention to Detail
- Time Management
- Resolving Issues
- Active Listening
- Patience
- Build Customer Loyalty
- Communication
Education and Training
true,Greenwood, SC,Laurens, SC
Contact
Laurens, SC 29360
Timeline
Sales Agent
Spectrum Business
07.2024 - Current
Scheduling Agent
Transcom Worldwide
02.2023 - 08.2024
Customer Service Representative
Alorica (WFH)
01.2021 - 12.2022
Cashier/Customer Service Representative
Walmart
11.2019 - 08.2020
Crew Member
Arby’s
12.2017 - 10.2020
B.A. Digital Graphics
Lander University
High School Diploma -
Laurens District 55 High School
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