Kierstin Fortune
Greenwood
Summary
- Dynamic customer service professional with a proven track record at The Spinx Company, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and product knowledge, I excelled in turning complaints into positive experiences, consistently exceeding service standards and improving resolution times.
- Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
- Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
- Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Spinx Company
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
SHIFT LEAD
CVS Pharmacy
03.2023 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
GREENWOOD HIGH SCHOOL
GRENWOOD SC06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Product knowledge
- Prioritization
- Product sales
- Proofreading
- Brand representation
Languages
English
Professional Working
Timeline
Customer Service Representative
The Spinx Company
09.2023 - Current
SHIFT LEAD
CVS Pharmacy
03.2023 - 01.2024
High School Diploma -
GREENWOOD HIGH SCHOOL
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