Kighlyn Hendrix
West Columbia
Summary
Versatile caregiver and administrative support specialist with a track record in patient-centered care and efficient office management. Excels in compassionate communication, meticulous record-keeping, and effective coordination of healthcare services. Strong team player with a commitment to enhancing client experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA 2 / Caregiver
Comfort Keepers
Sumter
05.2024 - Current
- Provided patient care & safety during their daily personal tasks, such as bathing or dressing.
- Preserved patient dignity and minimized discomfort during daily hygiene tasks, including showering, oral/peri care, incontinence care, and bedpan changes.
- Monitored client health and reported changes to healthcare professionals.
- Transferred residents using assistive devices and supported grooming activities.
- Maintained a clean and safe environment for clients.
- Advocated for patients, enhancing their care experience through personalized support and attention.
- Provided advocacy and support for patients to enhance their care experience.
- Trained new CNAs on procedures and best practices in patient care.
- Maintained compliance with privacy and HIPAA regulations by safeguarding patient information.
- Monitored client health and promptly reported changes to healthcare professionals, ensuring timely interventions.
Administrative Front Desk Receptionist
Air Control Heating & Cooling
Camden
02.2020 - 05.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Managed multi-line phone system for scheduling and inquiries.
- Coordinated customer appointments with service teams to optimize scheduling and enhance service delivery.
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
- Provided information on HVAC services to enhance customer understanding.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed incoming mail and packages for timely staff distribution, supporting efficient operations.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained cleanliness and organization of front desk area daily.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Clarified company policies and procedures to visitors at the front desk.
- Assisted technicians by preparing service paperwork and customer files.
- Completed basic bookkeeping and document filing.
Cashier Team Lead
Walgreens
Camden
01.2018 - 12.2019
- Managed cash handling and balanced registers at shift end.
- Received payment by cash, check, vouchers, credit cards/debit cards
- Issued receipts, refunds, credits, or change due to customers
- Trained new employees on customer service and register procedures.
- Answered customers' questions and provided information on procedures or policies
- Assisted customers in locating products to enhance shopping experience.
- Addressed customer concerns to ensure satisfaction and loyalty.
- Performed daily opening and closing procedures for the register area.
- On closing shifts, floors would be swept, counters and machines wiped down/disinfected
Education
Some College (No Degree) - CNA
State of South Carolina-Credentia
South Carolina01-2024
High School Diploma - General High School Curriculum
Lexington High
South Carolina05-2017
Some College (No Degree) - HealthCare
Professional Development And Training Services
Lugoff, SCSome College (No Degree) -
American Heart Association
PDTSSome College (No Degree) - EKG
PDTS
Lugoff, SCSome College (No Degree) - Phleb.
PDTS
Lugoff, SCSkills
Patient Care
- Senior Care
- Patient transfers
- Feeding assistance
- Vital Signs Monitoring
- Basic life support
- Phlebotomy
- Clinical documentation
- Care plans
- Medical Records
- Home Care
- Medical Terminology
- Microsoft Office
- Communication skills
- Compassionate communication
- Compassion and empathy
- Meal Preparation
- Communication skills
Certification
- EKG Certification, 08/01/26
- Certified Phlebotomy Technician, 07/01/26
- CNA, 05/01/26
- State Tested Nursing Assistant
- Certified Home Health Aide
- BLS Certification
- Driver's License
Timeline
CNA 2 / Caregiver
Comfort Keepers
05.2024 - Current
Administrative Front Desk Receptionist
Air Control Heating & Cooling
02.2020 - 05.2024
Cashier Team Lead
Walgreens
01.2018 - 12.2019
Some College (No Degree) - CNA
State of South Carolina-Credentia
High School Diploma - General High School Curriculum
Lexington High
Some College (No Degree) - HealthCare
Professional Development And Training Services
Some College (No Degree) -
American Heart Association
Some College (No Degree) - EKG
PDTS
Some College (No Degree) - Phleb.
PDTS