Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Crunkleton

Beech Island

Summary

Dynamic customer service professional with proven expertise at Steelwater Gun Safes, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in accurate data entry and complaint handling, consistently delivering exceptional service and fostering positive client relations in high-pressure environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Customer Service Representative/Order Entry Processor

Steelwater Gun Safes
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Mailroom Clerk and Imaging

State Farm
04.2000 - 03.2002
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
  • Imaged all mail into the computer system for claims departments to look at images in our systems, to process claims.

Education

High School Diploma -

Comstock High School
Kalamazoo, MI
06-1992

Skills

  • Customer support
  • Active listening
  • Critical thinking
  • Accurate data entry
  • Customer relations
  • Computer proficiency
  • Complaint handling
  • Client relations
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Product knowledge

Timeline

Customer Service Representative/Order Entry Processor

Steelwater Gun Safes
01.2022 - Current

Mailroom Clerk and Imaging

State Farm
04.2000 - 03.2002

High School Diploma -

Comstock High School
Kim Crunkleton