KIMBERLEE JOHNSON
Greenwood
Summary
Strategic retail leader with 15 years of progressive Walmart leadership experience. Expertise includes store operations, customer experience, workforce planning, scheduling, hiring, onboarding, HR partnership, coaching, compliance, payroll support, operational execution, and developing high-performing teams. Recognized for driving operational excellence while building engaged teams and delivering strong business results.
Overview
17
17
years of professional experience
Work History
Front End Coach
Walmart Store #6887
Greenwood, SC
06.2025 - Current
- Lead front-end operations, scheduling, recruiting, onboarding, coaching, payroll support, HR partnership, customer experience (NPS/CX), compliance, and financial performance.
Overnight Coach
Walmart Store #644
01.2025 - 06.2025
- Directed overnight operations, staffing, scheduling, freight flow, merchandising, associate development, and store readiness while partnering closely with Human Resources.
E-Commerce Packer
Walmart eCommerce
01.2013 - 01.2025
- Supported eCommerce fulfillment, order accuracy, customer satisfaction, and operational execution while advancing within Walmart.
Customer Service Manager
Walmart Store #629
01.2010 - 01.2013
- Promoted after beginning at Store #640 Service Desk. Led front-end operations, cash office functions, customer service, associate coaching, and daily operational execution.
Education
Bachelor of Science - Business Administration And Management
Plaza College
NY08.2010
Skills
- Vuejs knowledge
- React proficiency
- Bootstrap framework
- Responsive design
- Time management
- Cash handling
- Relationship building and management
- Training and mentoring
- Goals and performance
- Administrative skills
- Team building
- File management
- Administrative support
- Marketing
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Career Progression
Started with Walmart in 2010 at Store #640 as a Service Desk Associate. Promoted to Customer Service Manager after approximately six months. Transferred to Store #629 as a Customer Service Manager, then moved into an eCommerce Packer role before advancing into Overnight Coach and ultimately Front End Coach.
Timeline
Front End Coach
Walmart Store #6887
06.2025 - Current
Overnight Coach
Walmart Store #644
01.2025 - 06.2025
E-Commerce Packer
Walmart eCommerce
01.2013 - 01.2025
Customer Service Manager
Walmart Store #629
01.2010 - 01.2013
Bachelor of Science - Business Administration And Management
Plaza College