Kimberley Maxon
Columbia
Summary
Resourceful and results-driven professional with 9+ years of experience in office operations, customer relations, and sales within the HVAC and home services industry. Skilled at managing dispatch boards, building lasting client relationships, tracking KPIs, resolving customer issues, and identifying opportunities for sales growth. Known for thriving in fast-paced environments with a “customer-first” mentality and a proven ability to balance operational efficiency with high service standards.
Overview
11
11
years of professional experience
Work History
Sales Specialist
Cool Care Heating and Air
06.2024 - 09.2025
- Serve as the main point of contact for customers, providing timely responses and building trust to drive loyalty.
- Register HVAC equipment and manage rebate documentation to ensure customer savings and company compliance.
- Identify upsell opportunities through service calls and customer interactions.
- Track and analyze performance metrics (KPIs) to support team goals and revenue targets.
Customer Relations Manager
Carolina Conditions Home Services
01.2020 - 01.2024
- Directed day-to-day customer communications via phone and email, handling high call volumes with a service-first attitude.
- Managed dispatch operations and optimized technician scheduling across multiple departments.
- Handled customer escalations, turning service recovery opportunities into long-term client retention.
- Collaborated with management to implement operational improvements and growth plans.
- Contributed to team goals by identifying customer needs and generating qualified sales leads.
Dispatcher/ Install Coordinator
Cool Care Heating and Air
01.2015 - 01.2020
- Coordinated all aspects of HVAC installations, including ordering equipment, scheduling crews, and confirming customer appointments.
- Oversaw invoicing and payment processing, maintaining accurate and up-to-date financial records.
- Supported rebate submissions and energy program compliance.
- Worked closely with field and sales staff to ensure operational alignment and customer satisfaction.
Education
Midlands Technical College
West Columbia, SCSkills
- Office & Operations Management
- Customer Relationship Building
- Dispatch Board & Schedule Coordination
- Sales & Lead Generation
- KPI Monitoring & Reporting
- Invoicing & Billing Processes
- Conflict Resolution & De-escalation
- Equipment Registration & Rebate Handling
- Team Collaboration & Communication
- CRM & Service Software Systems
Timeline
Sales Specialist
Cool Care Heating and Air
06.2024 - 09.2025
Customer Relations Manager
Carolina Conditions Home Services
01.2020 - 01.2024
Dispatcher/ Install Coordinator
Cool Care Heating and Air
01.2015 - 01.2020
Midlands Technical College