Kimberly Boyd
Abbeville,SC
Summary
To be a intricate team player.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Aspen Dental
06.2020 - Current
- Oversaw daily office functions while managing a team of various healthcare professionals including doctors and assistants.
- Acted as liaison for front and back-office operations. Managed patient check-ins, account setups, appointments, insurance details, and billing queries.
- Handled patient issues, maintained compliance standards, created staff schedules, supported clinical procedures, and nurtured a supportive workplace culture.
- Employed KPI metrics along with EMR systems for tracking lab activities and denture cases efficiently.
- Streamlined processes that improved patient flow and minimized waiting times significantly.
- Drove process improvements leading to increased operational efficiency among teams.
- Conducted performance metric analysis to uncover potential enhancements in operations.
- Maintained compliance with health regulations ensuring quality care delivery.
- Supervised adherence to company policies through regular performance evaluations identifying growth opportunities.
- Managed supply chain logistics ensuring prompt delivery of necessary materials.
Office Lead
Aspen Dental
06.2019 - 06.2020
- General running of office daily. Report to practice manager.
- Liaison between front and back-office staff. Check in patients, create new patient accounts, schedule appointment, treatment plan consultation, entering insurance information, answering account billing questions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Dental Assistant
Aspen Dental
12.2018 - 06.2019
- SC X-ray certified, duties include: alginate impression, ASAP impressions, wax bites, wax try-in (both digital and analog), delivery of full and partial dentures, manage denture steps.
- Patient intake, obtaining vitals, charting existing and recommended treatments. Chair side assisting with composite fillings, crown preparation and seats, extractions ,sterilization, impressions wax bites, wax try-in (both digital and analog), delivery of full and partial dentures, intraoral scan,supply order, scheduling patient appointments.
- Prepared treatment rooms and sterilized instruments to ensure optimal patient safety and comfort.
- Assisted dentists during procedures, enhancing workflow efficiency and patient care quality.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
Certified Medical Assistant* Medical Scribe
Atlantic Urology Clinics
08.2017 - 12.2018
- Creating office visit documentation by transcribing and interpreting dictation by physicians and other healthcare providers to document patient care.
- Data entry and data retrieval services, providing data for use in medical records Use of EMA and Sorian EMR.
- Create medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.
- Schedule patient appointments. Call patients with lab results.
- Assisted in scheduling appointments and managing patient records with electronic health systems.
- Administered patient care procedures, ensuring adherence to safety and hygiene standards.
- Supported physicians during examinations, maintaining a focus on patient comfort and confidentiality.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
Certified Medical Assisstant
Carolina Orthopaedics
12.2011 - 08.2017
- Primary clinical assist to the pain management physician. Duties include but not limited to: Ensure proper prescription are given to the patients, obtain UDs and DNA samples from patients when needed.
- I assist in procedure setting by being scrub tech and scribe. Answer all patient calls, in charge of the procedure schedule. Complete ordering of diagnostic testing and lab work as needed.
- Patient intake to include vital signs and EMR input with NextGen EMR. Obtain Scripts DHEC lists weekly for pain management patients.
- Assisted healthcare professionals during examinations and procedures, enhancing patient care experience.
- Administered patient assessments and vital sign checks to ensure accurate medical records.
- Scheduled appointments and coordinated patient flow to optimize clinic efficiency.
- Managed medical supply inventory, ensuring availability of essential equipment and materials.
- Maintained compliance with HIPAA regulations, safeguarding patient confidentiality and data integrity.
- Educated patients on treatment plans and medication instructions for improved adherence.
- Trained new staff members on operational protocols and best practices in a clinical setting.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Arthriits Consultants
01.2005 - 01.2011
- Duties included but not limited to: Answer all patient calls, preparing patient charts. Complete ordering of diagnostic testing and lab work as needed.
- Patient intake to including vitals and charting.
Education
Associate of Science - Sports Medicine and Fitness
Denver Technical College
Massage License - undefined
Columbia SC
Skills
- I am motivated and a self-starter I learn quickly and develop great employee, employer, and patient relationships I am comfortable with leading others around me I love to teach and to learn
- Problem-solving
- Operations management
- Customer service
- Team leadership
- Employee relations and conflict resolution
- Health and safety compliance
- KPI tracking
Certification
- National Health Career Association
- 2015, Certified Medical Assistant certificate # P5Y6Y7H2
Timeline
Operations Manager
Aspen Dental
06.2020 - Current
Office Lead
Aspen Dental
06.2019 - 06.2020
Dental Assistant
Aspen Dental
12.2018 - 06.2019
Certified Medical Assistant* Medical Scribe
Atlantic Urology Clinics
08.2017 - 12.2018
Certified Medical Assisstant
Carolina Orthopaedics
12.2011 - 08.2017
Medical Assistant
Arthriits Consultants
01.2005 - 01.2011
Massage License - undefined
Columbia SC
Associate of Science - Sports Medicine and Fitness
Denver Technical College
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