Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Charlton

Charleston,SC

Summary

Dynamic professional with a proven track record at ABC Legal Services, specializing in the efficient delivery of legal documents and strict adherence to compliance standards. Strong ethical foundation and exceptional communication skills contribute to high levels of client satisfaction and enhanced operational efficiency. Expertise in multitasking and problem-solving enables successful navigation of complex challenges in fast-paced environments, resulting in timely and effective outcomes. Dedication to maintaining confidentiality and accuracy throughout all legal processes ensures integrity and trustworthiness in service delivery.

Overview

20
20
years of professional experience

Work History

Process Server

ABC Legal Services
01.2025 - Current
  • Delivered legal documents efficiently to ensure compliance with court deadlines.
  • Maintained accurate records of service attempts and outcomes for client reference.
  • Navigated local jurisdictions to determine appropriate filing procedures and requirements.
  • Communicated effectively with clients regarding service status and updates.
  • Adapted quickly to changing schedules and priorities in fast-paced environment.
  • Assisted in the preparation of legal documentation as required by attorneys.
  • Collaborated with law enforcement to facilitate secure document delivery when necessary.
  • Utilized electronic tracking systems to monitor progress of served documents efficiently.
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.

Owner

Beyond Cleaning Services
01.2020 - Current
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Cultivated a positive workplace culture through effective team leadership and employee development programs.
  • Oversaw marketing campaigns that increased brand visibility and customer engagement.
  • Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
  • Managed daily financial operations, including budgeting, forecasting, and expense control.
  • Established strong vendor relationships to negotiate favorable terms and optimize supply chain processes.
  • Led staff training initiatives to improve service quality and operational performance.
  • Analyzed market trends to identify growth opportunities and refine product offerings.
  • Streamlined inventory management systems to reduce costs and increase turnover rates.
  • Developed and implemented efficient cleaning protocols to enhance service delivery and client satisfaction.
  • Oversaw daily operations, ensuring compliance with safety standards and quality assurance practices.
  • Managed scheduling and logistics for staff assignments to optimize resource allocation and operational efficiency.
  • Trained and mentored new employees on best practices in cleaning techniques and customer service excellence.

Vacation Rental Property Manager

Vacasa
08.2021 - 09.2024
  • Managed guest communications and inquiries, ensuring prompt responses and high satisfaction levels.
  • Coordinated property maintenance schedules, collaborating with vendors to address issues efficiently.
  • Developed and implemented check-in/out procedures to streamline guest arrivals and departures.
  • Assisted in marketing properties through online platforms, enhancing visibility and attracting potential renters.
  • Maintained accurate booking records using reservation management software for effective scheduling.
  • Conducted property inspections, identifying areas for improvement to enhance guest experiences.
  • Created informative welcome packets for guests, providing essential information about the property and local area.
  • Monitored online reviews and feedback, addressing concerns to maintain positive reputation and service quality.
  • Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
  • Managed comprehensive property listings using Vacasa's proprietary software to enhance visibility and attract bookings.
  • Streamlined guest communication processes to improve satisfaction and reduce response times.
  • Oversaw property maintenance schedules, ensuring timely resolution of issues and high standards of cleanliness.

Cosmetologist

Southern Style Salon
05.2005 - 07.2020
  • Delivered exceptional customer service, enhancing client satisfaction and retention.
  • Executed a variety of cosmetic treatments including haircuts, coloring, and styling with precision.
  • Maintained cleanliness and organization of workstations to ensure a safe environment for clients and staff.
  • Advised clients on appropriate hair care products tailored to individual needs and preferences.
  • Trained junior cosmetologists in techniques and best practices to improve overall team performance.
  • Implemented new scheduling system, increasing appointment efficiency and reducing client wait times.
  • Collaborated with team members to develop promotional strategies that boosted service awareness and sales.
  • Evaluated client feedback regularly to refine services offered, enhancing overall salon experience.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Education

Criminal Justice

Trident Technical College
Charleston, SC

Certificate - Hair Skin And Nails

Charleston Cosmetology Institute
Charleston, SC
01-1998

Skills

  • Legal correspondence
  • Database searching
  • Defendant investigations
  • Court paper serving
  • Legal document editing
  • Private surveillance
  • Confidentiality
  • Court ordered summons delivery
  • Accountability
  • Law expertise
  • Summonses delivery
  • Time management
  • Problem-solving abilities
  • Collaboration and teamwork
  • Multitasking Abilities
  • Reliability
  • Effective multitasking
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Professional communication
  • Legal document processing
  • Legal research
  • Writing and editing
  • Legal writing
  • Team building
  • Document filing
  • Client relations
  • Conflict resolution

Timeline

Process Server

ABC Legal Services
01.2025 - Current

Vacation Rental Property Manager

Vacasa
08.2021 - 09.2024

Owner

Beyond Cleaning Services
01.2020 - Current

Cosmetologist

Southern Style Salon
05.2005 - 07.2020

Criminal Justice

Trident Technical College

Certificate - Hair Skin And Nails

Charleston Cosmetology Institute

Similar Profiles

CREATE PROFILE
Kimberly Charlton