Kimberly Draughn
West Columbia
Summary
Motivated healthcare professional with experience in patient care coordination and technical support. Skilled in managing patient data, facilitating communication between departments, and ensuring efficient workflows. Committed to delivering exceptional customer service and improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Care Connection Specialist (Remote)
Medvanta
Bethesda
08.2024 - Current
- Assisted in managing patient data using electronic health record systems.
- Coordinated interdepartmental communication to enhance operational efficiency.
- Facilitated patient follow-ups and appointment scheduling to improve care continuity.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
- Coordinated cross-departmental efforts to optimize workflow processes.
- Performed quality assurance testing on newly developed software applications.
Patient Service Representative (Remote)
TalentBridge, Lash Group
Charlotte
10.2022 - 02.2023
- Provided information about services and programs offered by the organization.
- Responded to patient inquiries via phone and email, ensuring clear communication.
- Managed patient records and maintained confidentiality in all interactions.
- Collaborated with healthcare staff to resolve patient issues effectively.
- Coordinated insurance verification and benefits information, facilitating smoother patient experiences.
- Educated patients on resources and support services, enhancing their access to care.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records, ensuring accurate updates in electronic health record system.
- Referred patients to appropriate professionals and services.
Medical Assistant
Walk In GYN
Astoria
12.2019 - 04.2020
- Assisted patients with check-in and registration processes efficiently.
- Prepared exam rooms and ensured cleanliness before patient appointments.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support timely treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Educated patients on medications, procedures, and physician's instructions to enhance understanding and compliance.
- Assisted healthcare providers with various gynecological procedures and exams.
- Educated patients on post-appointment care and medication instructions clearly.
- Collaborated with team members to streamline office workflows, improving overall efficiency and patient experience.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments according to physician instructions.
Medical Receptionist
New Horizons
Far Rockaway
06.2019 - 12.2019
- Welcomed patients and visitors, enhancing overall patient experience.
- Managed appointment scheduling through electronic health record systems.
- Verified patient information for accuracy and completeness during check-in.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Coordinated referrals for specialist care, facilitating timely patient access to necessary services.
- Managed supply inventory, ensuring availability of essential items for smooth office operations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Contacted patients to verify their upcoming appointments and gather any necessary information for their visits.
Medical Technician
Brightpoint Health
Jamaica
11.2017 - 04.2019
- Conducted routine laboratory tests on patient samples, ensuring accurate diagnostics for effective patient care.
- Maintained and calibrated medical equipment for optimal performance and safety compliance.
- Assisted healthcare providers in performing patient evaluations and medical procedures.
- Documented test results and maintained accurate patient records in electronic systems.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Ensured cleanliness and organization of laboratory spaces to meet health standards.
- Adhered to all safety and infection control precautions and regulations.
- Reported safety hazards to supervisors, mitigating risks and enhancing overall workplace safety.
- Provided technical assistance during diagnostic tests or treatments.
Education
Certification - Medical Assistant
Metropolitan Institute of Health & Technology
Lorton, VA09-2011
High School Diploma -
Cardozo Senior High School
Washington, DC06-2003
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Data entry
- Technical support
- Problem solving
- Multitasking
- Equipment calibration
- Customer relations
- Effective communication
Timeline
Care Connection Specialist (Remote)
Medvanta
08.2024 - Current
Patient Service Representative (Remote)
TalentBridge, Lash Group
10.2022 - 02.2023
Medical Assistant
Walk In GYN
12.2019 - 04.2020
Medical Receptionist
New Horizons
06.2019 - 12.2019
Medical Technician
Brightpoint Health
11.2017 - 04.2019
Certification - Medical Assistant
Metropolitan Institute of Health & Technology
High School Diploma -
Cardozo Senior High School