Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Haire

Florence

Summary

Dynamic and results-driven professional with extensive experience in guest service and team training at Chibas Japanese Restaurant. Proven ability to enhance customer satisfaction through effective communication and strong leadership. Skilled in staff motivation and dining room management, fostering a collaborative environment that consistently meets service targets.

Overview

21
21
years of professional experience

Work History

Server/ Manager

Chibas Japanese Restaurant
11.2021 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.

Dispatcher

Tammy's Trucking
03.2014 - 06.2015
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Server

Fatz Cafe
03.2010 - 06.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Caregiver

Comfort Keepers
03.2008 - 12.2008
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Retail Sales Associate

Stein Mart
03.2006 - 12.2007
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Server

Trips Restaurant
12.2005 - 12.2006
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Fuji Grill
01.2005 - 11.2005
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Cashier

Food Lion
03.2004 - 10.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate Of Applied Arts - Art

Richmond Community College
Hamlet, NC

Associate Of Applied Arts - Art

Richmond Sr Highschool
Rockingham, NC
06.2005

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Verbal and written communication
  • Guest service
  • Customer service management
  • Shift planning
  • Organization
  • Customer relationship management
  • Staff motivation
  • Table bussing
  • Dining room logistics
  • Marketing initiatives
  • Menu presentation
  • Dining room management
  • Strong leadership
  • Server training
  • Customer service
  • Team leadership
  • Reliable and responsible
  • Relationship building
  • Money handling
  • Critical thinking
  • Inventory management
  • Calm and pleasant demeanor
  • Scheduling staff
  • Scheduling
  • Front of house management
  • Sales and marketing

Timeline

Server/ Manager

Chibas Japanese Restaurant
11.2021 - Current

Dispatcher

Tammy's Trucking
03.2014 - 06.2015

Server

Fatz Cafe
03.2010 - 06.2013

Caregiver

Comfort Keepers
03.2008 - 12.2008

Retail Sales Associate

Stein Mart
03.2006 - 12.2007

Server

Trips Restaurant
12.2005 - 12.2006

Server

Fuji Grill
01.2005 - 11.2005

Cashier

Food Lion
03.2004 - 10.2004

Associate Of Applied Arts - Art

Richmond Community College

Associate Of Applied Arts - Art

Richmond Sr Highschool

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Kimberly Haire