Kimberly Hawkins
Spartanburg,SC
Summary
Dedicated caseworker with strong client interaction and issue resolution skills. Committed to enhancing client access to social services and community resources through effective communication and advocacy.
Overview
5
5
years of professional experience
Work History
Caseworker
Piedmont Community Actions
Spartanburg, SC
04.2025 - Current
- Assisted clients in navigating social service programs and accessing community resources.
- Conducted intake assessments to identify client needs and develop service plans.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
- Maintained accurate case records and documentation in compliance with agency policies.
- Educated clients about available resources and facilitated skill-building workshops.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Conducted initial eligibility assessments for client applications, ensuring compliance with regulatory standards.
- Assisted clients in understanding program requirements and available benefits to enhance access to services.
- Managed approximately 30 incoming calls and emails per day from clients and landlords.
Pet Care Assistant
Banfield Animal Hospital
Spartanburg, SC
08.2023 - 08.2024
- Assisted with animal care, including feeding, handling, and grooming to enhance pet well-being.
- Monitored patient behavior and health status, reporting changes to veterinary staff for timely interventions.
- Maintained clean and safe environment in treatment areas, ensuring compliance with hospital standards.
- Supported surgical procedures by preparing instruments and managing post-operative recovery for pets.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Supported veterinary staff during examinations and procedures, contributing to seamless pet healthcare services.
- Enhanced facility reputation by consistently upholding professional standards in appearance, conduct, and communication with clients.
- Consistently exceeded client expectations by going above and beyond in providing exceptional care for their pets while under my supervision.
- Contributed to team success with effective collaboration in daily tasks such as feeding, walking, and cleaning duties.
- Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
- Helped manage care and treatment of roughly 30-40 animals per day.
Sales Associate
PetSmart
Spartanburg, SC
03.2021 - 08.2023
- Assisted customers in selecting pet supplies and products tailored to their needs.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Trained new associates on sales techniques and customer service best practices.
- Developed product knowledge to effectively communicate benefits and features to customers.
- Handled cash register transactions with precision, ensuring accurate financial reporting.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Efficiently managed approximately 200-500 transactions per shift.
Education
Some College - Biology
Converse University
Spartanburg, SCSkills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
- Issue identification and resolution
- Interpersonal and written communication
- Conflict mediation
Timeline
Caseworker
Piedmont Community Actions
04.2025 - Current
Pet Care Assistant
Banfield Animal Hospital
08.2023 - 08.2024
Sales Associate
PetSmart
03.2021 - 08.2023
Some College - Biology
Converse University