Kimberly Irtenkauf
Columbia
Summary
Goal-oriented manager with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
30
30
years of professional experience
Work History
Membership Director/Front Desk Manager/Server
The Palmetto Club
11.2013 - Current
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Boosted Member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Trained and mentored staff on best practices for Member support and engagement.
- Streamlined membership application process, resulting in higher conversion rates from prospective to actual Members.
- Collaborated with upper management and committees to implement continuous improvements and exceed goals.
- Trained and mentored staff on best practices for Member support and engagement.
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
- Organized and executed successful events, fostering a sense of community among Members.
Bar and Restaurant Manager/Head Bartender
Arizona's Steakhouse
02.2007 - 11.2013
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Enhanced the establishment's reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
Administrative Assistant/Restaurant Shift Manager
Carrabba's Restaurant
06.2005 - 02.2007
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bar and Service Manager/Head Bartender/Lead Server Trainer
Firebirds Wood Fired Grill
01.2000 - 06.2005
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Hired, trained, and supervised team of bar and service staff members to meet business goals.
Lead Banquet Server/Event Server
Waldhorn Restaurant
09.1997 - 01.2000
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
- Ensured compliance with local liquor laws by monitoring alcohol consumption levels at events.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
Catering Staff Member/Server Trainer
Seafood Hut
02.1995 - 08.1997
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
Education
Associate of Applied Science - Computer Technology
Midlands Technical College
Columbia, SC05-2017
Certificate - Web Design And Maintenance
Midlands Technical College
West Columbia, SC05-2017
Skills
- Customer service
- Reliability
- Team leadership
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
Timeline
Membership Director/Front Desk Manager/Server
The Palmetto Club
11.2013 - Current
Bar and Restaurant Manager/Head Bartender
Arizona's Steakhouse
02.2007 - 11.2013
Administrative Assistant/Restaurant Shift Manager
Carrabba's Restaurant
06.2005 - 02.2007
Bar and Service Manager/Head Bartender/Lead Server Trainer
Firebirds Wood Fired Grill
01.2000 - 06.2005
Lead Banquet Server/Event Server
Waldhorn Restaurant
09.1997 - 01.2000
Catering Staff Member/Server Trainer
Seafood Hut
02.1995 - 08.1997
Associate of Applied Science - Computer Technology
Midlands Technical College
Certificate - Web Design And Maintenance
Midlands Technical College
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