Kimberly Johnson
Myrtle Beach
Summary
With a proven track record in my former positions, I excel in patient triage and EMR/EHR management, enhancing patient care and streamlining office operations. My expertise in medical office administration and team leadership has significantly improved patient satisfaction and operational efficiency. I am detail-oriented medical administrative professional that offers excellent people skills and a deep understanding of patient protections and needs. I am also an organized, meticulous, reliable individual with outstanding phone skills and etiquette paired with a deep knowledge of medical terminology and procedures.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant
Solheim Family Medicine
03.2023 - 01.2025
- Triaged incoming calls from front desk for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in, specimen collection, and basic laboratory testing procedures resulting in accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary referrals for further evaluation or treatment by specialists.
- Managed medication requests, diagnostic tests to facilitate timely access to necessary treatments for patients.
- Assisted providers with clinical procedures while following safe practices.
- Responsible for newly hired medical assistants and their training on each office procedure and important task.
- Documented patient information in EMR and prepared paperwork for providers and medical staff.
- Assisted in various medical procedures such as vaccinations and wound care tp insure efficient patient care and delivery.
- Collected and documented patient medical information such as vitals, personal health history, medications and concerns.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
Medical Receptionist
Evolve Psychiatry
04.2021 - 01.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing. All while providing compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Optimized appointment scheduling to maximize doctor availability.
- Performed various administrative tasks by filing, copying and faxing documents.
Inventory Control Supervisor
Citation Healthcare Labels
01.2016 - 08.2020
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Facilitated regular communication between departments for seamless coordination in replenishment activities.
- Ensured compliance with safety regulations by maintaining a clean, organized warehouse environment and proper handling of hazardous materials.
- Collaborated with purchasing department to maintain optimal stock levels and minimize overstocks or stockouts.
- Enhanced order fulfillment speed, ensuring accurate picking, packing, and shipping of customer orders.
- Trained and adhered to Company's SOPs.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
Education
Certified Medical Assistant - Medical Assistant
Brandford Hall University
Bohemia, NY06-2010
ISSA Certified Personal Trainor - Personal Training
Boces Vocational School
Bohemia, NY01-2007
Skills
- HIPAA compliance
- Scheduling and appointment management
- Vital signs
- Medical office administration
- Team building and supervision
- Critical thinking
- Conflict resolution techniques
- Inventory and supply management
- EMR / EHR
- Medical terminology knowledge
- Immunization administration
- Payment collection
- Simple dressings
- Specimens collection and processing
- Patient triage
- Conflict resolution
- Message and report transcription
- Detail-Oriented
Timeline
Lead Medical Assistant
Solheim Family Medicine
03.2023 - 01.2025
Medical Receptionist
Evolve Psychiatry
04.2021 - 01.2023
Inventory Control Supervisor
Citation Healthcare Labels
01.2016 - 08.2020
Certified Medical Assistant - Medical Assistant
Brandford Hall University
ISSA Certified Personal Trainor - Personal Training
Boces Vocational School
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