Dynamic and compassionate Lead Direct Support Professional at Holy Angels, Inc., skilled in behavioral support and client advocacy. Enhanced team efficiency through effective communication and problem-solving, while promoting client independence and safety. Committed to fostering positive relationships and implementing personalized care strategies to improve quality of life for individuals with disabilities.
Overview
9
9
years of professional experience
Work History
Lead Direct Support Professional
Holy Angels, Inc.
04.2025 - Current
Supervised daily activities of individuals with disabilities, ensuring safety and engagement.
Trained and mentored new direct support staff, fostering a supportive work environment.
Implemented behavior management techniques to promote positive interactions and reduce challenges.
Monitored health and wellness needs, documenting changes and communicating effectively with healthcare providers.
Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
Cake Decorator
Fast Frog Bakery
01.2018 - 07.2020
Collaborated with clients to create custom cake designs based on specific themes and preferences.
Maintained a clean and organized workspace to ensure compliance with health and safety regulations.
Assisted in inventory management by monitoring supplies and placing orders for baking materials.
Trained new staff on decoration techniques and kitchen best practices to improve team performance.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Direct Support Professional
Holy Angels, Inc.
06.2024 - 04.2025
Assisted individuals with daily living activities to promote independence and enhance quality of life.
Collaborated with multidisciplinary teams to develop personalized care plans for clients.
Implemented behavioral support strategies to address specific needs and challenges of clients.
Monitored client progress and documented observations for ongoing evaluations and adjustments.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported residents with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Before and After School Assistant
Boys and Girls Club
08.2023 - 06.2024
Assisted in creating engaging activities for children during before and after school programs.
Supported program leaders in maintaining a safe and positive environment for participants.
Collaborated with staff to ensure smooth transitions between activities and sessions.
Monitored children's behavior, implementing appropriate guidance to promote positive interactions.
Developed relationships with children and families to enhance community engagement and support.
Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
Monitored security measures during arrival and dismissal times, guaranteeing the safety of all students participating in before and after school programs.
Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
Managed attendance records, ensuring accurate documentation of student participation in before and after school programs.
Substitute Teacher
Charlotte Mecklenburg School System
12.2022 - 05.2023
Delivered effective instruction in diverse classroom settings to support student learning and engagement.
Adapted lesson plans to accommodate various learning styles and abilities, fostering inclusivity.
Maintained classroom management techniques to create a safe and respectful learning environment.
Collaborated with teachers to implement educational strategies that enhance student performance.
Utilized technology tools for lesson delivery and student assessment, ensuring efficient learning processes.
Communicated effectively with students, parents, and staff to address individual needs and concerns.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Supervised lunchroom and recess activities.
Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Manager
Taco Bell
03.2017 - 07.2018
Assisted in developing operational procedures to streamline daily workflows.
Supported team members in executing tasks efficiently and effectively.
Engaged in training sessions to enhance understanding of tools and safety protocols.
Collaborated with colleagues to identify areas for process improvement.
Maintained organization of workspaces to improve team productivity.
Monitored inventory levels and assisted in supply management efforts.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Development Associate (Operations and Event Coordinator) at Holy Angels, Inc.Development Associate (Operations and Event Coordinator) at Holy Angels, Inc.