Kimberly Myers
Pickens,SC
Summary
Dynamic Licensed Insurance Producer with expertise in client relationship management at Sara Turgeon State Farm. Proven track record in policy processing and claims assistance, enhancing client satisfaction through tailored coverage solutions. Skilled in documentation accuracy and premium calculations, fostering trust and driving business growth through personalized consultations.
Experienced with handling cash transactions, maintaining accurate records, and providing customer support. Utilizes strong communication skills to ensure customer satisfaction and resolve issues effectively. Knowledge of retail procedures and sales techniques.
Experienced with scanning technology and inventory management. Utilizes attention to detail and organizational skills to maintain precise records. Knowledge of team collaboration and operational efficiency, ensuring consistent and reliable performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Sara Turgeon State Farm
09.2023 - Current
- Assisted clients in understanding insurance products and coverage options.
- Provided support in processing insurance applications and claims efficiently.
- Collaborated with team members to ensure timely communication of policy updates.
- Maintained accurate records of client interactions and policy details.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Collaborated with underwriters to negotiate favorable policy terms and conditions for clients.
- Assisted clients during claim submission processes, ensuring all required documentation was completed accurately and submitted in a timely manner.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
- Delivered exceptional service during high-pressure situations, such as addressing urgent client concerns or managing large-scale emergencies, maintaining a calm and professional demeanor throughout.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
Stocker/Cashier
Save A Lot
09.2018 - 06.2019
- Organized and replenished stock shelves to maintain store presentation and product availability.
- Assisted in inventory management by tracking stock levels and coordinating reorders.
- Collaborated with team members to ensure timely restocking during peak hours.
- Conducted regular quality checks on products to reduce spoilage and ensure freshness.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Worked flexible schedule and extra shifts to meet business needs.
Lead Scan Coordinator
Westside Family Grocery
03.2010 - 07.2012
- Coordinated scanning operations to ensure timely processing of incoming materials.
- Implemented workflow enhancements that improved accuracy in document handling.
- Trained and mentored junior staff on scanning protocols and best practices.
- Developed standardized procedures for data entry and quality assurance checks.
- Conducted regular audits to maintain compliance with organizational standards.
- Coordinated with department managers to ensure proper execution of pricing updates and sales promotions.
- Identified areas of improvement within the scanning process, implementing innovative solutions to enhance efficiency and reduce costs.
- Collaborated with vendors to ensure timely delivery of products and correct invoicing procedures were followed.
- Assisted in preparing weekly ad circulars, providing accurate pricing information for promotional items.
- Conducted regular audits to maintain accurate pricing information, minimizing errors and customer complaints.
- Resolved scanning issues promptly, maintaining a smooth workflow in the front-end operations.
- Implemented quality control measures for accurate tagging and labeling of products throughout the store.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
Scanning Coordinator
Ingles Supermarket
03.2007 - 02.2008
- Coordinated scanning operations to ensure timely document processing and retrieval.
- Implemented quality control measures to enhance accuracy in scanned materials.
- Developed standard operating procedures to streamline workflow and reduce errors.
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Managed a high level of attention to detail in recording and maintaining accurate product data, resulting in minimal errors and discrepancies.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
Scanning Coordinator
Quality Foods
06.2005 - 03.2007
- Collaborated with cross-functional teams to address scanning-related issues effectively.
- Contributed to overall store success through active participation in staff meetings, sharing insights from scanning coordination perspective.
- Maximized operational efficiency by quickly adapting to changes in store procedures or new technology advancements related to scanning processes.
- Developed strong working relationships with vendors to ensure timely delivery of merchandise, optimizing stock levels at all times.
- Served as a knowledgeable resource for fellow team members, offering guidance and support on scanning coordinator tasks when needed.
- Reduced discrepancies in inventory counts by conducting thorough audits and rectifying any issues promptly.
- Facilitated smooth department transitions during seasonal changes or promotional events by proactively updating product information and adjusting displays as needed.
- Promoted a safety-conscious work environment through adherence to workplace guidelines while performing scanning coordinator duties.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
Education
Some College (No Degree) - Radiology
Greenville Technical College
Greenville, South Carolina, SCHigh School Diploma -
Pickens Senior High School
Pickens, SC06-1991
Skills
- Client relationship management
- Insurance product knowledge
- Policy processing
- Claims assistance
- Premium calculations
- Documentation accuracy
Certification
- Licensed Insurance Producer - 5 years
Timeline
Licensed Insurance Producer
Sara Turgeon State Farm
09.2023 - Current
Stocker/Cashier
Save A Lot
09.2018 - 06.2019
Lead Scan Coordinator
Westside Family Grocery
03.2010 - 07.2012
Scanning Coordinator
Ingles Supermarket
03.2007 - 02.2008
Scanning Coordinator
Quality Foods
06.2005 - 03.2007
Some College (No Degree) - Radiology
Greenville Technical College
High School Diploma -
Pickens Senior High School