Kimberly Russell
Pawley's Island
Summary
Customer service professional offering 14 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
Offering solid customer service background and team leadership skills, ready to learn and grow in new role. Brings understanding of logistics and vehicle handling, essential for valet operations. Ready to use and develop customer service and organizational skills in Customer Service role.
Overview
20
20
years of professional experience
Work History
Customer Service
Franks
01.2011 - Current
- Processed orders, maintained customer relations, handled complaints and adjustments for entire region.
- Provided customers with payment information, cycle dates, and interest rates.
- Resolved billing questions and disputes, initiated customer calls, and performed data entry.
- Handled inbound sales duties, including order entry processing and fulfillment.
Dispatcher
DK&A Logistics
01.2009 - 01.2011
- Answered and directed general calls.
- Communicated with drivers to resolve issues and ensure timely deliveries.
- Promoted customer satisfaction through clear, concise communication.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Customer Service
Litchfield Beach Fish House
01.2006 - 01.2009
- Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.
- Handled inbound sales duties, including order entry processing and fulfillment.
Education
High School Diploma -
Waccamaw High School
Pawleys Island, SC06-2005
Skills
- Client engagement
- Skilled in maintaining a typing speed of 50 wpm
- Accurate data entry
- Problem-solving skills
- Client support experience
- Excel proficiency
- Active listening
- Computer proficiency
- Team development
Timeline
Customer Service
Franks
01.2011 - Current
Dispatcher
DK&A Logistics
01.2009 - 01.2011
Customer Service
Litchfield Beach Fish House
01.2006 - 01.2009
High School Diploma -
Waccamaw High School