Kimberly Smith
EASLEY
Summary
Dedicated Detention Officer with two years experience maintaining safety and order within a high security facility. Adept at managing administrative logs and training junior officers on facility protocols. A proven track record of managing inmate population, conducting thorough security checks, and de-escalating volatile situations using CPI tactics.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Detention Officer
Greenville County Detention Center
Greenville
04.2024 - Current
- Supervised inmate activities and enforced safety protocols to ensure a secure facility environment.
- Conducted regular inspections of cells and common areas, identifying contraband and mitigating safety hazards.
- Managed inmate records and ensured compliance with detention center policies.
- Assisted in the intake and release processes of inmates, following established procedures.
- Handled emergency situations by implementing de-escalation techniques.
- Trained new officers on facility operations, safety measures, and emergency protocols.
- Maintained accurate logs of daily activities, incidents, and inmate behaviors for reporting purposes.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Escorted inmates from one area of the detention center to another safely and securely.
- Enforced disciplinary action when appropriate according to established guidelines.
Assistant Store Manager
Walmart
Charleston
06.2021 - 04.2024
- Assisted in daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stockroom for efficient product access.
- Trained and supervised staff to enhance customer service skills and teamwork.
- Conducted employee performance evaluations to provide feedback and support development.
- Implemented merchandising strategies to improve product visibility and sales potential.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Service Manager
Walmart
Charleston
02.2011 - 06.2021
- Managed daily operations and workflow of service department.
- Trained and mentored team members on customer service standards.
- Ensured compliance with company policies and safety regulations.
- Resolved customer complaints and provided effective solutions.
- Monitored employee performance and provided constructive feedback.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
Education
Associate of Applied Science - Computer And Information Sciences
Taylor Business Institute
Chicago, IL 08.2000 - 05.2003
Skills
- Inmate supervision
- Safety protocol enforcement
- Incident reporting
- Emergency response
- Conflict resolution
- Customer service enhancement
- Problem solving
- Effective communication
- Disturbance management
- Inmate observation
- Key control
- Headcounts
- Security and sanitation checks
- De-escalation techniques
- Surveillance
- Inmate control
- Physical restraint
- Inmate escorting
Timeline
Detention Officer
Greenville County Detention Center
04.2024 - Current
Assistant Store Manager
Walmart
06.2021 - 04.2024
Service Manager
Walmart
02.2011 - 06.2021
Associate of Applied Science - Computer And Information Sciences
Taylor Business Institute
08.2000 - 05.2003