Kimberly Sperry
Greenville
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent/Producer
Globe Life Liberty National Division-Susan Crandall Agency
07.2023 - Current
- Cultivate relationships with various businesses
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Recruiting Coordinator
Globe Life Liberty National Division-Susan Crandall Agency
10.2022 - 07.2023
- Onboarding of new employees, utilization of various apps and resources to attract new talent, Coordination of candidate study materials and test dates, Maintenance of agency pipeline spreadsheet of all new candidates, Interview and Zoom meeting scheduling, coordination and communication with agency owner, agents and various directors
United Healthcare Client Specialist
Sitel
01.2018 - 08.2018
- Enrollment of Medicare, counsel on coverage and benefits, transportation arrangements, Payment processing, account updates, personal correspondence and handmade get well cards
Office Personnel
Publix Supermarkets
04.2015 - 05.2018
- Customer service, Western Union Services, check cashing, cashiering, Responsible for cash controls, bank deposits and receipts, Supervision, delegating chores and responsibilities to front end personnel, Coordinating breaks, cashier and courtesy clerk activities, Resolve customer concerns and fielding phone calls
Co-Manager
BI-LO, LLC
04.2011 - 05.2014
- Supervision, hiring, training, counseling, coaching of teammates, Customer service, Western Union Services, check cashing, Labor and spending controls, P&L monitoring, sales reporting, Scheduling of teammates and teammate evaluations, disciplinary actions, Payroll processing in-store and In store HR issues, Responsible for cash controls, bank deposits and receipts, Perform store to store transfers and product recalls, Surveillance/Loss prevention operations in-store
Education
B.S. - Criminal Justice Technology
Anderson University
Anderson, SC05.2010
A.P.S. - Criminal Justice Technology
Greenville Technical College
Greenville, SC05.2008
Skills
- Relationship Building
- Administrative Functions
- Customer follow-up
- Critical Thinking
- Customer Service
- Data Entry
- Organization
- Goal-Driven
- Team Leadership
- Problem-Solving
Timeline
Licensed Insurance Agent/Producer
Globe Life Liberty National Division-Susan Crandall Agency
07.2023 - Current
Recruiting Coordinator
Globe Life Liberty National Division-Susan Crandall Agency
10.2022 - 07.2023
United Healthcare Client Specialist
Sitel
01.2018 - 08.2018
Office Personnel
Publix Supermarkets
04.2015 - 05.2018
Co-Manager
BI-LO, LLC
04.2011 - 05.2014
B.S. - Criminal Justice Technology
Anderson University
A.P.S. - Criminal Justice Technology
Greenville Technical College
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