Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Sylvester

Fort Mill,SC

Summary

Experienced manager with expert team leadership, planning, and organizational skills developed over a successful career. Equipped employees to independently manage daily functions and exceed customer expectations. Diligent trainer and mentor with exceptional management abilities and a results-driven approach that consistently delivers success.

Overview

21
21
years of professional experience

Work History

Manager, Benefits

SUNBELT RENTALS
05.2022 - Current
  • Oversees the day-to-day operations of the benefits function such as the company's health and wellness benefits, life, disability, retirement 401(k) plan
  • Hires, trains, coaches and mentors the employee benefits department including oversight of daily responsibilities, programs and systems
  • Handles escalations and provides guidance to employees and management regarding benefit questions or exceptions
  • Participates in the regular plan design review and strategy development meetings
  • Ensures retirement plans are administered in accordance with company, state, and federal guidelines and regulations
  • Maintains benefit plans and assist in benefit plan compliance as directed by Director, Benefits
  • Reviews and analyzes changes to state and federal laws pertaining to benefits and reports necessary or suggested changes to management
  • Assists Director with designing, recommending, and implementing new benefits programs; examines possible plan designs and benefits cost changes
  • Assists Director with negotiating with vendors and administrators for best plans, options and rates
  • Serves as primary contact for plan vendors and third-party administrators
  • Coordinates transfer of data to external contacts for services, premiums and plan administration
  • Documents and maintains administrative procedures for assigned benefits processes
  • Ensures timeliness and accuracy of required reporting and fees
  • Oversees maintenance of employee benefits files, maintain group benefits database and update employee payroll records
  • Gathers employee data and oversees the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
  • Audits the accuracy and performance of functions performed by benefits staff
  • Assists Director with analyzing current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience and competitive trends in benefits programs, and identifies the company's stance
  • Performs plan audits; prepares, collects and organizes data for actuarial assessments; reviews data in conjunction with actuarial evaluation task forces
  • Assists Director, Benefits with drafting communication materials to enhance understanding of the company’s retirement benefits and on-going employee education
  • Performs ad hoc reporting utilizing retirement recordkeeping platform and company HRIS system
  • Leads 401(k) audit, identifies improvement opportunities and presents detailed action plans for resolutions to HR senior leadership
  • Assists Director, Benefits with assessing the effectiveness of benefit programs and define the annual benefits strategy, including renewals, RFPs, vendor selection and contract negotiation
  • Assists Director, Benefits to manage open enrollment to include the preparation of open enrollment materials and announcements, coordination of system configuration, system testing, conducting benefit meetings
  • Kristi Vandergriff – Manager

Benefits Team Lead

SUNBELT RENTALS
09.2021 - 05.2022
  • Leads and trains members of the benefits team and serves as the subject matter expert resource for other team members
  • Provides guidance with complex employee benefits and other related issues
  • Handles escalations and provides guidance to employees and management regarding benefit questions or exceptions
  • Acts as a subject matter expert in the management of benefit documents, workflows and employee inquiries as it relates to employee benefits, including group health plans and voluntary benefit plans
  • Participates in the regular plan design review and strategy development meetings
  • Ensures retirement plans are administered in accordance with company, state, and federal guidelines and regulations
  • Processes, calculates, and submits weekly 401(k) and 409(a) funding to plan administrator working with record-keeper, payroll, and HRIS teams
  • Analyzes and researches 401k financial and indicative file errors
  • Assists Director, Benefits with drafting communication materials to enhance understanding of the company’s retirement benefits and on-going employee education
  • Serves as a liaison between beneficiaries and participants and the plan administrator, handling or facilitating requests for contribution adjustments, refunds, and other administrative changes for the retirement plans
  • Explains retirement benefit plan policies, procedures, and legal requirements to employees and beneficiaries
  • Processes and reconciles 401(k) record-keeper invoices timely and accurately
  • Addresses elevated employee issues related to 401(k) and 409(a) retirement plans
  • Performs ad hoc reporting utilizing retirement recordkeeping platform and company HRIS system
  • Assists Director, Benefits with conducting a comprehensive annual review of the current benefit offerings, costs, communication strategies and processes
  • Leads the creation of more efficient benefits business processes to support a complex and multi-layered organization
  • Leads the 401(k) audit, identifies improvement opportunities and presents detailed action plans for resolutions to HR senior leadership
  • Assists Director, Benefits with assessing the effectiveness of benefit programs and definition of the annual benefits strategy, including renewals, RFPs, vendor selection and contract negotiation
  • Jachira Espaillat – Manager

Benefit Specialist

SUNBELT RENTALS
03.2014 - 08.2021
  • Answer employee questions regarding 401(k) and FMLA/Leave as needed
  • Process 401(k) enrollments, loans, withdrawals, rollovers, etc.
  • Conduct internal benefit data audits on weekly, biweekly, monthly, quarterly and annual basis
  • Handle billing, fund request and premium payments as needed
  • Assisted with open enrollment planning, renewal and negotiations and run the annual open enrollment process
  • Work with Territory HR Managers, HR Generalist, Regional HR Coordinators and the field to assist with any employee or location issues regarding benefits as needed
  • Other duties as assigned by managers
  • Yamileth Vilchez – Supervisor

Territory HR Generalist

SUNBELT RENTALS
07.2010 - 02.2014
  • Communicate company policies and procedures to employees, such as vacation, sick leave, jury duty, on-call compensation, benefits, overtime, etc.
  • Responsible for New Hire Orientation and ensuring all employees fill out appropriate paperwork including: I-9's, W-4, Handbook acknowledgement, Emergency contact etc.
  • Ensure new employees are properly classified (title, department, FLSA etc.)
  • Administer and coordinate substance abuse and sexual harassment programs.
  • Communicate various facets of NationsRent Benefits Plan including Benefit enrollment, COBRA and 401(k).
  • Assist managers on employee issues in compliance with policy and procedure and ensure compliance with federal, state and local law.
  • Communicate compensation plans and company philosophy.
  • Train managers on the interpretation of company policies and how to handle and document employee situations.
  • Work closely with Regional Human Resources Manager and Corporate Human Resources Staff to develop human resource programs, policies and employee communications.
  • Work with store employees and corporate staff to determine training needs to ensure staff development.
  • Remains current on new laws and regulations and recommends appropriate action when necessary.
  • Source, identify, recruit and participate in the selection process for exempt and non-exempt positions.
  • Maintains the company job posting website
  • Extend offer letters along with NationsRent Company information to candidates.
  • Support the recruiting and sourcing strategies to result in minimizing the adverse impact of vacant positions.
  • Other duties as assigned by supervisor.
  • Lindsay Musiel – Supervisor

REGIONAL DOT SPECIALIST

SUNBELT RENTALS
12.2008 - 07.2010
  • Work closely with third party vendor to ensure compliance of all DOT driver files.
  • Work with vendor to ensure 100% compliance of driver files.
  • Work closely with vendors and management to administer random drug testing.
  • Receive and reconcile vendor invoices.
  • Liaison with managers in designated region for compliance issues related to driver qualification and DOT regulations.
  • Review MVRs to ensure compliance with company policy.
  • Perform other duties assigned as by the manager
  • Byron Adkins – Supervisor

REGIONAL HR COORDINATOR

SUNBELT RENTALS
02.2007 - 11.2008
  • Conduct all pre-employment background checks and drug screenings.
  • Create personnel files and enter info into Ceridian.
  • Enter Benefits election info into Ceridian.
  • Log new hires into an excel spreadsheet
  • Create and complete driver (CDL) files.
  • Enter data related to DOT/Non-DOT employee information into HRIS System.
  • Work closely with vendor to ensure compliance of all DOT driver files.
  • Work closely with vendors to administer random drug testing throughout year.
  • Contact Profit Center manager (PCM) for missing and/or incomplete information.
  • Enter driver MVR points, driver license number, and medical card information in HRIS system.
  • Coordinate with Recruiting daily status of MVR and drug test results and Disclosures.
  • File related documentation in personnel files.
  • Receive and prepare vendor invoices for proper signature.
  • Draft Employment Agreements as needed
  • Complete online E-Verify online module and conduct verifications for New Hires
  • Participate in answering HR Hotline calls
  • Commission threshold calculators
  • Enter new hire and occasional driver information into shared spreadsheet
  • Perform other duties assigned as by the manager
  • Ann Marie Manfredini – Supervisor

PAYROLL SPECIALIST

SUNBELT RENTALS
03.2006 - 02.2007
  • This position is responsible for preparing reports and recommending procedures to improve organizational performance.
  • This position is responsible for accurately maintaining Payroll files and records in a timely manner. Responsible for the processing and shipping of payroll checks.
  • Responsible for routine payroll functions and maintaining accurate payroll files and records.
  • Responsible for maintaining/updating payroll records and acts as a liaison between Profit Centers, Field and Corporate staff.
  • Has a working knowledge of Ceridian software to support personnel. Performs any other duties as assigned by the Payroll Supervisor / HR Manager.
  • Being accountable and responsible for all aspects of quality service for internal employees.
  • Research and resolve employee questions / concerns.
  • Process manual checks for employee payments.
  • Maintain employee’s files and records.
  • Enter wage garnishments / levies as appropriate.
  • Perform other duties assigned as by the manager
  • Sharon Kilby – Supervisor

HR/PAYROLL ASSISTANT

SUNBELT RENTALS
03.2005 - 03.2006
  • Processing New Hire Packs
  • PAR’s – Personal Actions Reports
  • Terminations and Warnings.
  • Collect HR/Payroll Forms
  • Key Information into Ceridian
  • Enter Health Information
  • Back-up for HR Payroll Mail (when Katharine is out)
  • Assist in sorting payroll checks
  • Sharon Kilby - Supervisor

FILE CLERK

SUNBELT RENTALS
03.2004 - 03.2005
  • Filed Accounts Payable Processed Checks
  • Filed Expense Reports
  • Purged files
  • Opened, sorted, date stamped all incoming mail
  • Located & pulled check information for the auditors.
  • Dolores Claudio - Supervisor

Education

Certificate Program - Human Resources

Central Piedmont Community College
04.2008

Fashion

Art Institute of Charlotte
01.2004

Athletic Training

Kent State University
01.1997

Skills

  • Proficient in Microsoft Word
  • Excel proficiency
  • Skilled in utilizing Microsoft Outlook features
  • Detail-oriented data management
  • Fast and accurate 10-key input
  • Ceridian software proficiency
  • Service excellence
  • Workday proficiency
  • Advanced knowledge of Empyrean
  • Strategic partnership development
  • Collaborative decision-making
  • Proficient in conflict management
  • Performance evaluations
  • Strategic team guidance

Timeline

Manager, Benefits

SUNBELT RENTALS
05.2022 - Current

Benefits Team Lead

SUNBELT RENTALS
09.2021 - 05.2022

Benefit Specialist

SUNBELT RENTALS
03.2014 - 08.2021

Territory HR Generalist

SUNBELT RENTALS
07.2010 - 02.2014

REGIONAL DOT SPECIALIST

SUNBELT RENTALS
12.2008 - 07.2010

REGIONAL HR COORDINATOR

SUNBELT RENTALS
02.2007 - 11.2008

PAYROLL SPECIALIST

SUNBELT RENTALS
03.2006 - 02.2007

HR/PAYROLL ASSISTANT

SUNBELT RENTALS
03.2005 - 03.2006

FILE CLERK

SUNBELT RENTALS
03.2004 - 03.2005

Certificate Program - Human Resources

Central Piedmont Community College

Fashion

Art Institute of Charlotte

Athletic Training

Kent State University

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Kimberly Sylvester