KIMBERLY W. CHEEK
McColl
Summary
Experienced Support Supervisor with a background in overseeing high-performing support teams. Possess skills in team management, customer service, and troubleshooting complex technical issues. Known for fostering professional development among team members and ensuring highest level of customer satisfaction. Proven ability to streamline processes to improve productivity and efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Child Support Supervisor II
Scotland County Department of Social Services
Laurinburg
04.2019 - 02.2025
- Establish goals for the unit and track each agent's monthly progress though Self-Assessment.
- Assign and monitor caseloads within the unit.
- Review and monitor legal filings through NC E-Courts (Enterprise Justice) also known as Odyssey.
- Conduct staff meetings to keep agents informed of Federal, State, and County policy.
- Review work done by agents to check for correct filing of legal documents and to ensure court preparation is accurate and timely.
- Screen and refer qualified applicants through NeoGov System.
- Ensure related legal procedures and judicial operations are followed.
- Supervise agents and clerical staff as well as provide on-the-job training for new staff as well as coordinate training for staff to attend.
- Participation in the annual budget process for the unit.
- Ensures clients' concerns are addressed timely and documented.
- Schedule monthly staff conferences to evaluate work performance and offer feedback.
- Review case files, ensure all case documentation is accurate and complete, and provide case guidance and assessment to agents as needed.
- Other duties include raising community awareness of the Child Support Program through participation in community outreach and events—customer education involving tax intercept and how it relates to child support arrears.
- Order FNS cards through EBT Edge
Child Support Agent II
Scotland County Department of Social Services
Laurinburg
11.2016 - 04.2019
- Duties involve interviewing clients and absent parents, locating absent parents, and establishing paternity and legal support orders.
- Maintained a caseload of approximately 500 cases of which were all interstate cases with support obligations established and received orders from other states for enforcement.
- Review complaints, petitions, motions, or pleadings that have been filed to determine issues involved or the basis for relief.
- Keep abreast of changes in the law and confer with county attorneys when cases are affected by such changes.
- Attend court sessions to hear oral arguments or record necessary case information.
- Verify that all files, complaints, or other papers are available and in the proper order.
- Enter information into computerized court calendars, filing, or case management systems.
NC Fast Instructor
Richmond Community College
Laurinburg
09.2016 - 11.2016
- Duties included providing instruction in operating the NC FAST System.
- Prepared lesson plans, lectures, course overviews and course syllabi.
- Selected appropriate learning material for assigned classes.
- Maintained student attendance records, grades, and other required administrative records.
Income Maintenance Caseworker II
Scotland County Department of Social Services
Laurinburg
12.1997 - 11.2016
- Establish and maintain relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.
- Prepare and maintain records and reports, such as budgets, case records, and personal client data.
- Assessed client needs and determined eligibility for financial assistance programs.
- Conducted interviews to gather comprehensive client information and documentation.
- Processed applications for food and medical in compliance with regulations.
- Maintained accurate case records and updated client information in the system.
- Collaborated with community organizations to provide additional resources for clients.
- Educated clients on available services and assistance programs suitable for their situations.
- Resolved client inquiries and concerns through effective communication and problem-solving skills.
- Monitored ongoing cases to ensure compliance with changing eligibility requirements and policies.
- Performed data entry into computer systems for tracking client information.
- Maintained accurate records of case notes and progress reports.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Insurance Representative
State Farm Insurance
Laurinburg
06.1993 - 12.1997
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical, and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- Call on policyholders to deliver and explain the policy, analyze the insurance program, and suggest additions or changes, or change beneficiaries.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Explain the features, advantages, and disadvantages of various policies to promote do you want the sale of insurance plans.
- Calculate premiums and establish payment methods.
Education
High School Diploma -
McColl-Fletcher Memorial High School
McColl, SCSkills
- Administration and Management
- Judgment and Decision Making
- Social Perceptiveness
- Complex Problem-Solving
- Negotiation
- Experience with NC FAST, EBT, & OLV
- Recruitment and selection processes
- Training and Development
- Interviewing
- Investigating
- Analyzing case variables
- Experience with Microsoft Word
- Experience with Microsoft Excel
- Case management
- Legal documentation
- Performance evaluation
- Policy compliance
- Client relations
- Time management
- Process improvement
- Community engagement
- Effective communication
- Critical thinking
- Conflict resolution
- Data analysis
- Feedback delivery
- Quality assurance
- HR collaboration
- Technical support understanding
- Employee development
Certification
NC Notary, Scotland County, 04/01/29
References
References are provided upon request.
Phone
mobile, 8438626857
Timeline
Child Support Supervisor II
Scotland County Department of Social Services
04.2019 - 02.2025
Child Support Agent II
Scotland County Department of Social Services
11.2016 - 04.2019
NC Fast Instructor
Richmond Community College
09.2016 - 11.2016
Income Maintenance Caseworker II
Scotland County Department of Social Services
12.1997 - 11.2016
Insurance Representative
State Farm Insurance
06.1993 - 12.1997
High School Diploma -
McColl-Fletcher Memorial High School