Kioni Cooley
Sumter
Summary
Dynamic professional with a strong background in security and customer service, honed during tenure at the United States Air Force. Proven expertise in access control management and critical thinking, successfully enhancing team readiness and operational efficiency. Recognized for delivering exceptional service and fostering positive client relationships in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Security Forces Journeyman
United States Air Force
08.2021 - Current
- Conducted security assessments to identify vulnerabilities and implement protective measures.
- Monitored access control systems to ensure authorized entry at secure facilities.
- Collaborated with law enforcement agencies during joint operations and emergency response situations.
- Trained junior personnel on security protocols and emergency procedures to enhance team readiness.
- Oversaw defense operations for Shaw Air Force Base.
Server
Firebirds Wood Fired Grill
06.2020 - 05.2021
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed order accuracy by coordinating with kitchen staff and monitoring food presentation.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new servers on menu knowledge and service standards, improving team efficiency.
Crew Member
Chipotle
02.2020 - 05.2020
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated kitchen equipment and maintained cleanliness to adhere to health standards.
- Collaborated with team members to facilitate efficient food preparation and assembly processes.
- Assisted management in maintaining compliance with safety protocols and company policies.
Education
Bachelor of Science - Cyber Security
Old Dominion University
Norfolk, Virginia, VA11-2027
Associate of Science - Criminal Justice
Community College of The Air Force
Montgomery, AL10-2025
Skills
- Critical thinking
- Access control management
- Problem resolution
- Exceptional customer service
- Hospitality service expertise
- Detail-oriented
Timeline
Security Forces Journeyman
United States Air Force
08.2021 - Current
Server
Firebirds Wood Fired Grill
06.2020 - 05.2021
Crew Member
Chipotle
02.2020 - 05.2020
Bachelor of Science - Cyber Security
Old Dominion University
Associate of Science - Criminal Justice
Community College of The Air Force