Kirk Lewis

BMW production associate with logistics in Hall 52 Warehouse, Production associate in F26 (Body Shop), Production associate in Hall 32 (Body Shop)

• Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
• Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
• Used equipment properly to avoid workplace hazards or injuries.
• Organized work to meet demanding production goals.
• Participated in training sessions to enhance skills and knowledge.
• Prepared materials for assembly work to keep workflows running smoothly.
• Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Met production targets and tight deadlines by collaborating closely with team members.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Inspected products and machines to maintain quality and efficiency.

• COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
• Prepare complex reports for health managed care organizations and insurance companies, ensuring full compliance with funeral service requirements and tight deadlines.
• Author professional correspondence to customers and vendors.
• Design and deliver series of classes for local businesses and associations, providing bereavement counseling and educating employees on proper lifting techniques to avoid injury.
• Conduct small-group sessions on meditation/relaxation techniques.
• Communicate funeral concepts to clients using layman's terms to facilitate understanding.
• Rapidly learn and master varied computer programs; Microsoft Office Suite, PowerPoint, Excel, Adobe Photoshop and Desktop Publishing.
• CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
• Oversee front-office operations and provide impeccable customer service:
• Built a clientele supported by 60% referral business.
• Develop and implement strategic marketing plan for business:
• Worked closely with customers and suppliers to provide a positive experience. Strict adherence to HIPAA regulations.
• Create special promotions, write/design print and outdoor advertising, and coordinate all media buying.
• Managed casket warehouse and production operations.
• Supervised all installations and assembly, delivery and installation staff.
• Provided training for new/temp employees.
• Responsible for management of inventory, shipping and receiving.
• DETAIL MASTERY & ORGANIZATION
• Manage all aspects of day-to-day operations as a multi-site owner of a funeral home and cemetery.
• Facility rental/maintenance with a church organization.
• Family clientele scheduling for busy office averaging weekly appointments.
• Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
• Supervision of a total of eight independent contractors.
• Compliance with all OSHA, DHEC, S.C. Dept. of LLR and insurance requirements.