Kirstan Lee
York
Summary
Resourceful Small Business Owner known for high productivity and efficient task completion. Specialize in strategic planning, financial management, and customer relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and client/patient satisfaction.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Southern Equine Bodywork’s LLC
York
01.2015 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified new technologies that could be used to improve efficiency and productivity.
- Observed changes in patient behavior or physical condition and reported any issues immediately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Veterinary Technician
Palmetto Veterinary Medicine & Surgery
McConnells
04.2021 - 04.2023
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Followed precise feeding instructions and schedules for animals under care.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Prepared and labeled medications and instructed client on administration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Administered and monitored anesthesia for surgeries and operations.
- Dispensed prescription medications upon request from veterinarians.
- Supervised vet techs and scheduled appointments.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
Education
Some College (No Degree) - Veterinary Technician
Penn Foster Career School
Scranton, PASome College (No Degree) - Equine Massage
Equissage
OnlineSkills
- Client relationship management
- Financial analysis
- Strategic planning
- Customer service
- Problem solving
- Communication skills
- Reliability
- Financial oversight
- Active listening
- Reporting and documentation
Timeline
Veterinary Technician
Palmetto Veterinary Medicine & Surgery
04.2021 - 04.2023
Small Business Owner
Southern Equine Bodywork’s LLC
01.2015 - Current
Some College (No Degree) - Veterinary Technician
Penn Foster Career School
Some College (No Degree) - Equine Massage
Equissage