Kirsten Geter
Graniteville,SC
Summary
Proven Referral Coordinator with a track record at WellStar MCG, enhancing patient care through meticulous data entry and organizational skills. Excelled in streamlining processes, achieving a high accuracy level in referral documentation, and significantly improving patient transition efficiency. Demonstrates exceptional notetaking abilities and a commitment to safeguarding patient information.
Overview
4
4
years of professional experience
Work History
Referral Coordinator
WellStar MCG
05.2022 - Current
- Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
- Maintained high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Assisted with completion of referral forms and verified data accuracy and completion
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting referral process.
Unit Clerk
Piedmont Hospital
12.2021 - 05.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
Customer Service Representative
Teleproformance
06.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Midland Valley High School
Graniteville, SC06.2018
Skills
- Pre-authorizations
- Data entry proficiency
- Organizational abilities
- Notetaking and documentation
Timeline
Referral Coordinator
WellStar MCG
05.2022 - Current
Unit Clerk
Piedmont Hospital
12.2021 - 05.2022
Customer Service Representative
Teleproformance
06.2020 - 12.2021
High School Diploma -
Midland Valley High School
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