Kirsten Jones
Columbia
Summary
Dynamic Customer Service Representative with a track record of enhancing customer satisfaction and mastering medical terminology at Blue Cross Blue Shield of South Carolina. Excelled in problem-solving and active listening, significantly improving communication accuracy. Skilled in handling health insurance claims, showcasing critical thinking and call center expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield of South Carolina
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients
- Discussed prescription coverage & phases to members
- Explain different plan details & policies to members
Customer Service Representative (Claim Specialist)
Signature Performance
01.2023 - 03.2024
- Worked on health insurance claims for providers and beneficiaries.
- Made calls to customers to verify their eligibility
- Handled database of Customers regarding claims verification and the process upon completion
- Reviewing applications to become a Champva member and also providing requirements to join program
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Timeline
Customer Service Representative
Blue Cross Blue Shield of South Carolina
06.2024 - Current
Customer Service Representative (Claim Specialist)
Signature Performance
01.2023 - 03.2024
High School Diploma -
Pine Forest High School
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