Kirt Hotchkiss
Summerville,WI
Summary
Committed professional with tremendous experience in Retail and Sales. Excellent communication, persuasion, and team building strategies. Proven track record in exceeding sales goals and building a cohesive culture.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Branch Manager
Havertys Furniture Company
Charleston,SC
07.2007 - Current
- Coached and developed skills deal execution
- Completed sales operational requirements by scheduling and assigning employees and following up on work results
- Responded to phone, email and text inquiries in a professional and timely manner
- Ensured all new agreements met company guidelines and gained approval internally for any exceptions to standard term, prices or products
- Trained and managed the performance of all team members; hired and on-boarded all employees
- Implemented and maintained store systems, procedures, and policies
- Sales Manager July 2007-July 2010
- Assisted customers with purchases
- Led a team of up to 16 sales associates with the sales of furniture, mattresses and services
- Trained and managed the performance of all team members, including hiring and on-boarding
- Consistently exceeded budgets
- Product expert and authority in sales and service
- Sales Associate July 2007-July 2010
- Exceeded sales targets by 20%+
- Built relationships with customers and created a loyal base of return customers and referrals
- Implemented a new sales strategy that led to achieving top sales in the 1st year
- Provided exceptional customer service resulting in 8 consecutive quarters in Silver Sales (top 20 in district) and Gold Presidents Club Sales in 1st year –top 50 in Country
- Won Multiple National, Regional and Local Sales Contests
- Collaborated with team members via training and skills practices to increase overall sales for all
General Manager
Media One Advertising
Charleston, SC
07.1999 - 06.2007
- Spearheaded the strategic vision of the organization achieving 8 years of success
- Cultivated contractors through targeted training programs. Retained and increased overall productivity and profits
- Negotiated with key partners in radio, print, tv, billboard to increase client market share and achieve goals
- Managed budgets while improving profit margins
- Provided exceptional customer service
- Built and maintained client relationships
Education
AAS - Broadcasting/Telecommunications
Cayuga
Auburn07.1990
Skills
- Inventory Handling
- Budget Management
- Merchandising
- Customer Retention
- Problem Solving
- Scheduling
- Promotional Strategies
- Conflict Resolution
- Customer Service
Certification
- Zig Ziglar Sales Training
- Tom Hopkins Sales Training
- PMC-Precision Marketing Sales Concepts Training
- Jason Jennings Sales Training
- Pam Longstose Guerilla Marketing
Timeline
Branch Manager
Havertys Furniture Company
07.2007 - Current
General Manager
Media One Advertising
07.1999 - 06.2007
AAS - Broadcasting/Telecommunications
Cayuga