KLESJANA ALLKAJ
Charleston
Summary
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Online Sales Manager and Project Coordinator
Aviva Wholesale
06.2020 - Current
- Successfully implemented innovative sales strategies that significantly increased online revenue.
- Coordinated multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
- Utilized analytical skills to monitor sales performance and adjust strategies accordingly.
Quality Assurance Specialist
Town Place Suites by Mariott
02.2018 - 06.2020
- Conducted detailed quality assessments of services, identifying areas for improvement.
- Collaborated with management to develop and implement training programs to enhance service quality.
- Actively engaged with guests to gather feedback, leading to actionable insights for service enhancement.
Supply Chain and Logistics Coordinator
Alba Shoes SHPK
11.2016 - 02.2018
- Improved supply chain efficiency by implementing new tracking systems.
- Negotiated contracts with suppliers to reduce costs and improve service delivery times.
- Analyzed logistics data to identify trends and areas for cost-saving measures.
Communication Specialist
ELKA SHPK
06.2017 - 09.2017
- Company Overview: Global E-Commerce Company
- Worked closely with the translation and localization team to ensure that customer-facing materials, shipping documentation, and product information were accurately translated for international markets.
- Focused on improving the multilingual customer service experience and supporting the localization of key operational materials, including shipping and delivery support content.
- Global E-Commerce Company
Education
LAW -
MEDITERRANEAN UNIVERSITY OF ALBANIA
06-2026
ASSOCIATE DEGREE -
UNIVERISTY OF TIRANA
06.2019
HIGH SCHOOL DEGREE -
JANAQ KILICA HIGH SCHOOL
06.2017
Skills
- Customer Service
- Analytical Thinking Skills
- Online Sales
- Project Management
- Quality Assurance
- Customer Satisfaction
- Supply Chain
- Logistics Coordination
- Data Analysis
- Multilingual Communication
- Ability to Work Under Pressure
- Time Management
- Technology Proficiency
Certification
- IBM Project Manager Professional Certificate
- Google Digital Marketing & E-commerce Professional Certificate
- Business Intelligence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Albanian
Native/ Bilingual
Italian
Professional
Timeline
Online Sales Manager and Project Coordinator
Aviva Wholesale
06.2020 - Current
Quality Assurance Specialist
Town Place Suites by Mariott
02.2018 - 06.2020
Communication Specialist
ELKA SHPK
06.2017 - 09.2017
Supply Chain and Logistics Coordinator
Alba Shoes SHPK
11.2016 - 02.2018
LAW -
MEDITERRANEAN UNIVERSITY OF ALBANIA
ASSOCIATE DEGREE -
UNIVERISTY OF TIRANA
HIGH SCHOOL DEGREE -
JANAQ KILICA HIGH SCHOOL
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