Summary
Overview
Work History
Education
Skills
Timeline
Generic

Knotana Jones

Lugoff,SC

Summary

Reliable and customer-focused professional with experience in technical support, retail, cashiering, and fast-paced environments. Strong multitasking abilities, cash handling accuracy, and problem-solving skills. Comfortable working independently in remote roles and collaboratively in team-based settings. Known for providing friendly service while efficiently resolving customer concerns.

Overview

3
3
years of professional experience

Work History

Cashier

Academy Sports and Outdoors
Lugoff, SC
04.2025 - Current
  • Handle cash transactions while maintaining accuracy and speed at checkout
  • Assist customers with questions, product, inquiries, and store navigation
  • Stock merchandise and maintain organized sales floor areas
  • Utilize store devices including Elo systems to support daily operations
  • Multitask effectively during busy shifts while providing quality customer service
  • Promoting store rewards and credit cards

Cashier

Circle K Gas Station
Aiken, SC
06.2024 - 12.2024
  • Processed customer transactions accurately using cash and electronic payment methods
  • Delivered friendly, welcoming customer service in a high-traffic retail environment
  • Promoted store rewards programs, discounts, and upcoming promotions
  • Stocked merchandise and maintained store cleanliness
  • Resolved customer issues professionally and efficiently

Technical Support Representative

Cox Automotive
Remote
04.2023 - 05.2024
  • Provided technical assistance to end users via chat while handling multiple cases simultaneously
  • Troubleshot application, contract, and lender-related issues to ensure timely resolution
  • Documented case notes accurately while actively assisting customers
  • Identified, researched, and resolved technical problems to improve customer satisfaction
  • Restored and maintained positive customer relationships through clear communication and support
  • Resolved customer inquiries related to automotive technology and services, ensuring high satisfaction levels.

Education

High School Diploma -

Georgia Cyber Academy
Remote
05.2021

Skills

  • Customer service and support
  • Cash handling and POS systems
  • Multitasking in fast-paced environments
  • Troubleshooting and problem resolution
  • Remote work and chat support
  • Case documentation and data entry
  • Stocking and store maintenance
  • Team collaboration
  • Store Devices (Elo systems)

Timeline

Cashier

Academy Sports and Outdoors
04.2025 - Current

Cashier

Circle K Gas Station
06.2024 - 12.2024

Technical Support Representative

Cox Automotive
04.2023 - 05.2024

High School Diploma -

Georgia Cyber Academy
Knotana Jones