Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kobe Kennedy

North Charleston

Summary

Dynamic Advanced Repair Technician with expertise in hardware diagnostics and system troubleshooting at Geek Squad - Best Buy. Proven ability to optimize system performance through effective data recovery and technical diagnostics. Strong collaborator with a commitment to enhancing customer satisfaction and streamlining repair processes.

Developed technical repair skills and expertise in fast-paced repair environment, seeking to transition into new field. Skilled in diagnosing and resolving complex technical issues, consistently delivering high-quality solutions. Looking to leverage problem-solving abilities and technical knowledge in new role.

Overview

4
4
years of professional experience

Work History

Advanced Repair Technician

Geek Squad - Best Buy
03.2023 - Current
  • Performed comprehensive hardware diagnostics, OS reinstallation, system overlays, and tune-ups across Windows and MacOS systems.
  • Build custom PCs from scratch, including internal cabling, component installation.
  • Conducted virus/malware removals, driver updates, firmware/Bios updates, Windows updates, and cleanup of temporary files to optimize system performance.
  • Executed data transfer between devices and supported OS-level troubleshooting on Windows and Mac devices.
  • Maintained ticketing system: checked in/out devices, created service tags, managed item shipping/receiving, and ensured accurate documentation.
  • Assisted management in evaluating new tools or techniques for potential implementation in the repair center.
  • Developed troubleshooting guides, simplifying the repair process for common device malfunctions.

Retail Sales Associate

Lowes Home Improvment
07.2021 - 03.2022
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

Charleston Charter School For Math And Science
Charleston, SC

Skills

  • Hardware Repair
  • System Troubleshooting
  • Network Configuration
  • Software Installation
  • Data Recovery
  • Technical Diagnostics

Timeline

Advanced Repair Technician

Geek Squad - Best Buy
03.2023 - Current

Retail Sales Associate

Lowes Home Improvment
07.2021 - 03.2022

Charleston Charter School For Math And Science

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Kobe Kennedy