Kolita Blanding Croft
Secured Advantage Federal Credit Union
Greenville
11
years of professional experience
Branch Operations Specialist supporting account maintenance, exception processing, vendor coordination, and accounts payable in a financial services environment. Keeps branch workflows moving by resolving discrepancies, processing 15+ vendor items per week, maintaining accurate records, and supporting secure handling of sensitive financial data. Works across teller support, loan intake, and operational follow-up to keep service accurate and responsive.
Work History
Member Support Operations I
10 Months- Processed 30 member cases per day while resolving account questions and service requests accurately.
- Reviewed consumer lending files for completeness, accuracy, and missing information before submission.
- Handled member escalations with clear communication and timely follow-up through resolution.
- Maintained accurate account records and updated member information in support of daily operations.
- Supported credit decisions by preparing files, checking supporting documentation, and flagging inconsistencies.
- Balanced wire-related transactions at the end of shift and reported discrepancies for review.
- Confirmed account ownership and signature requirements before processing sensitive requests.
- Monitored transfer activity for unusual patterns and escalated potential fraud concerns promptly.
- Reconciled wire activity with internal records to support accurate end-of-day reporting.
- Tracked account maintenance updates and corrected records to support clean transaction processing.
- Handled escalated member concerns professionally and coordinated timely resolution with other departments.
- Reviewed supporting documents for completed transfers and maintained confidentiality of sensitive account information.
- Followed banking procedures when processing daily work to support consistent service and compliance.
- Maintained accurate collection records, including notes, payment updates, and member contact outcomes.
- Explained account status, repayment expectations, and available options in a clear, professional manner.
- Monitored delinquent portfolios to identify accounts needing additional outreach or resolution support.
Teller
1 Year 3 Months- Handled 10 wire transfers weekly under credit union controls while maintaining confidentiality and transaction accuracy.
- Processed 30 teller transactions daily, including cash handling, balancing, vault control, and night drop support.
- Managed payment processing, loan intake forms, and account transactions with strong data accuracy.
- Resolved account disputes promptly and supported member service escalation and exception processing when needed.
- Supported accounts payable, vendor management, and related financial processes with careful attention to detail.
- Provided technical support for operational systems and maintained accurate member records and financial information.
RCS Credit Representative
4 Years 7 Months- Escalated 70 complex application issues weekly for additional review and decision support.
- Reviewed 70 credit applications weekly against lending guidelines and authority limits.
- Verified application details against system records and underwriting findings to support accurate credit decisions.
- Resolved discrepancies in submitted information and coordinated corrections before further application processing.
- Maintained accuracy with sensitive credit information while applying sound judgment to financial reviews.
Universal Banker
2 Years 4 Months- Reported 10 fraud concerns weekly to management, following security procedures and escalating potential safety issues promptly.
- Handled 20 customer calls daily by resolving escalations, applying bank policies, and maintaining professional service during difficult interactions.
- Assisted customers with account openings, closings, and loan applications while clearly explaining available banking services.
- Processed check cashing, deposits, and withdrawals within assigned limits while calculating daily transactions accurately.
- Opened checking, savings, money market, and certificate of deposit accounts, then issued debit cards, checks, and online banking access.
- Completed high-volume cash counts using manual and machine-based methods to support branch reconciliation accuracy.
- Trained and mentored junior banking staff to improve performance, efficiency, and compliance with branch procedures.
Front Desk Representative CNA
2 Years 1 Month- Processed 10 patient check-ins daily to keep front-desk intake organized and records current.
- Managed 20 patient check-ins daily while maintaining accurate front-desk records and a smooth intake flow.
- Welcomed visitors, answered questions, and directed patients and guests to the correct location with a calm, professional presence.
- Scheduled appointments and coordinated calendar updates to support orderly patient flow throughout the day.
- Collected vital signs and provided basic clinical support to nursing staff during patient intake.
Assistant Manager
2 Years 2 Months- Supported 10 weekly onboarding sessions for open roles and new team members.
- Trained 10 new hires weekly on customer service standards and job procedures.
- Led monthly team meetings to reinforce procedures, align priorities, and keep communication clear.
- Supported recruiting and hiring by screening candidates and coordinating onboarding for open positions.
- Completed payroll activities and quarterly employee evaluations to maintain accurate records and feedback.
- Managed day-to-day team support, balancing service standards, procedures, and communication across shifts.
Education
High School Diploma
Skills
Credit application processing
Consumer lending
Credit decisions
Underwriting review
Banking operations
Cash handling & balancing
Account opening & closing
Branch cash reconciliation
Exception processing
Branch operations reporting
Account maintenance
Fraud case management
Suspicious activity reporting
Know Your Customer verification
Loan document review
Adverse action notices
Loan origination systems
Debt-to-income analysis
Credit bureau review
Collateral evaluation
Adverse action notice preparation
Fraud trend analysis
Chargeback investigation
Case escalation review
Regulatory reporting
Delinquency management
Payment arrangement negotiation
Past due account follow-up
Skip tracing
Account reconciliation
Exception processing
Payment posting
Dispute resolution
Escalation handling
Consumer lending guidelines
Loan documentation
Regulation Z compliance
Fair debt collection practices
Confidential records handling
Personal Information
Timeline
Member Support Operations I
Secured Advantage Federal Credit Union
10.2025 - 08.2026Read More
Teller
Secured Advantage Federal Credit Union
05.2025 - 08.2026Read More
RCS Credit Representative
TD Bank
09.2020 - 04.2025Read More
Universal Banker
SunTrust Bank
04.2018 - 08.2020Read More
Front Desk Representative CNA
NHC
02.2016 - 03.2018Read More
Assistant Manager
Chick-fil-A
01.2016 - 03.2018Read More
Winford High School
High School Diploma
Read More