Konnor O'Sullivan
Summerville
Summary
Dedicated customer service team lead with proven skills in escalation handling and policy enforcement. Committed to enhancing customer satisfaction and fostering a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
Publix Super Markets Inc
Summerville, SC
05.2019 - Current
- Led customer service team to enhance operational efficiency and improve service quality.
- Trained and mentored staff on customer interaction best practices and conflict resolution techniques.
- Implemented process improvements that reduced response times for customer inquiries.
- Fostered a positive team environment, promoting collaboration and high morale amongst staff.
- Coordinated scheduling and workload distribution among team members to optimize performance.
Education
No Degree - Business Administration And Management
Trident Technical College
Charleston, SC05-2028
Skills
- Policy enforcement
- Customer satisfaction
- Professional telephone demeanor
- Order fulfillment
- Customer relations
- Recordkeeping strengths
- Customer service excellence
- Escalation handling
- Feedback delivery
- Data entry
Certification
- First Aid/CPR Certified
Timeline
Customer Service Team Lead
Publix Super Markets Inc
05.2019 - Current
No Degree - Business Administration And Management
Trident Technical College