Kori Hoard

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.

• Elevated student success by implementing differentiated instruction techniques to address various learning styles.
• Achieved higher student engagement by incorporating real-world examples and hands-on activities in lesson plans.
• Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
• Demonstrated adaptability by modifying lessons based on changing educational standards or individual student needs, maintaining high-quality instruction throughout transitions.
• Served as a mentor for new teachers, providing guidance on classroom management strategies and instructional techniques for increased effectiveness.
• Improved overall student performance by providing individualized support and targeted feedback on assignments.

• Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
• Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
• Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
• Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
• Assisted in training new team members on company policies and best practices in medical customer service delivery.

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

This Job was a 6 month Contract .

• Boosted team morale through the planning and execution of engaging team-building events.
• Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
• Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
• Supported project completion by coordinating tasks, resources, and deadlines among team members.
• Built strong relationships with customers through positive attitude and attentive response.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
• Completed assigned tasks quickly to decrease production time.
• Followed detailed assembly instructions, processes, and procedures.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.

• Implemented automated reminder systems that contributed to a decrease in past due invoices.
• Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
• Trained new team members in company policies, procedures, and best practices for successful collections management.