Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Krishan madushanka premathilaka

Krishan madushanka premathilaka

Kandy

Summary

Dynamic IT Technician with a proven track record at D-extra Technical Services, excelling in network troubleshooting and remote support. Enhanced user satisfaction through effective problem-solving and streamlined IT processes, reducing system downtime by 30%. Skilled in hardware installation and committed to fostering a collaborative work environment.

Experienced with installing and maintaining CCTV systems, ensuring seamless operation and enhanced security. Utilizes technical troubleshooting and network configuration skills to address and resolve issues efficiently. Knowledge of industry standards and best practices, contributing to reliable and secure surveillance solutions.

Overview

8
8
years of professional experience

Work History

IT Technician

D-extra Technical Services
11.2022 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
  • Increased user satisfaction through development and implementation of user feedback system for IT services.
  • Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
  • Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.

CCTV Technician

D-extra Technical Services
11.2022 - Current
  • Distinguished colors to identify color-coded cables, wiring and electronic components.
  • Installed and serviced over [Number] residential and business commercial alarm systems per month.
  • Performed computer program entry to add closed-circuit television cameras, access control devices and intrusion alarm systems.
  • Developed customized documentation for each client''s specific procedures, ensuring accurate record-keeping and efficient troubleshooting processes.
  • Enhanced video quality through the proper positioning and calibration of cameras, ensuring clear footage in all conditions.
  • Conducted thorough site assessments prior to initiating work, identifying potential challenges and developing appropriate solutions.
  • Used hand-truck to transport electronic equipment weighing up to [Number] pounds from one location to another location.
  • Completed projects within budget constraints while maintaining high-quality results, optimizing resource allocation and cost efficiency.
  • Adjusted voice and video configurations to minimize communication disruptions.
  • Performed software updates regularly to maintain optimal system performance and minimize vulnerability risks from cyber threats.
  • Resolved technical issues promptly, minimizing downtime for critical surveillance systems.
  • Collaborated with security teams to optimize camera placement and coverage, maximizing situational awareness.
  • Maintained a clean working environment during installations by properly managing cables, tools, and debris.
  • Facilitated seamless transitions during system upgrades, mitigating any potential disruptions to surveillance operations.
  • Coordinated with other contractors at job sites to ensure timely completion of tasks without compromising safety standards.
  • Delivered prompt service to address urgent needs or concerns raised by clients regarding their CCTV systems'' performance.
  • Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
  • Participated in continuing education opportunities to stay abreast of evolving industry standards and best practices, applying new knowledge to enhance service offerings.
  • Corrected common malfunctions to restore conformance of equipment.
  • Built strong relationships with vendors to negotiate favorable pricing terms for equipment purchases, reducing overall project costs.
  • Improved security measures by designing and implementing CCTV systems for various clients.
  • Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.
  • Reduced incidents of theft by conducting regular maintenance checks on surveillance equipment.
  • Established rapport with clients through consistent communication about project progress, providing peace of mind throughout the installation process.
  • Stayed current with industry trends to recommend cutting-edge technology solutions for clients'' security needs.
  • Assisted investigators in reviewing recorded footage during cases involving criminal activity or safety hazards on premises.
  • Submitted regular reports on service work performed, outstanding deficiencies and general system status.
  • Trained clients'' staff in the operation and management of their CCTV systems, enabling effective monitoring and response capabilities.
  • Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
  • Translated technical terms into easy-to-understand language to explain operation of systems to customers.
  • Streamlined system functionality by integrating new hardware components into existing setups when necessary.
  • Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Responded to maintenance calls and troubleshot devices.
  • Fully installed fire alarms and various security devices.
  • Demonstrated features and functionality of alarm systems to customers.
  • Read and understood product manuals and blueprints.
  • Communicated effectively with customers, answering questions, and concerns regarding systems.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Tested all newly installed fire alarms.
  • Assisted with electrical installations of lighting and smoke detectors.

Site Supervisor

Cable and Wireless
08.2021 - 06.2022
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
  • Reduced costs for the company through effective budget management and vendor negotiations.
  • Resolved issues among team members to keep employees on task.
  • Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
  • Provided onsite training to help develop employee skills.
  • Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
  • Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
  • Optimized labor allocation to meet project milestones ahead of schedule, demonstrating effective team leadership.
  • Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
  • Managed procurement of materials to stay within budget, negotiating favorable terms with suppliers.
  • Coordinated with contractors and teams for timely project completion, ensuring efficiency and quality.
  • Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
  • Supervised training of new construction and extraction workers on safety practices and procedures.
  • Communicated with stakeholders on job milestones.
  • Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Provided feedback to workers on job performance and safety procedures.
  • Created and implemented plans to maximize efficiency of workers.

Fiber Optic Technician

Cable and Wireless
03.2017 - 08.2021
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
  • Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
  • Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
  • Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
  • Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
  • Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
  • Optimized system performance through expert alignment of optical devices used for signal transmission across the network.
  • Supported seamless communication services by performing thorough testing of newly installed or repaired fiber optic networks before deployment.
  • Improved customer satisfaction by providing detailed technical support and guidance on fiber optic system usage.
  • Conducted precise optical measurements and adjustments to optimize network performance.
  • Enhanced network performance by meticulously splicing, terminating, and testing fiber optic cables.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Read blueprints and schematics to correctly place equipment.
  • Installed and maintained fiber optic systems to ensure high-speed internet access for thousands of users.
  • Streamlined fiber optic installation processes, significantly reducing project completion times.
  • Researched and recommended network and data communications hardware and software.
  • Responded to service requests during and after business hours.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Located and repaired line faults to maintain existing network without causing signal failure interruptions.

Education

Associate of Arts -

St Mary's Collage
Keagalle

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • System administration
  • Network maintenance
  • Application installations
  • Help desk operations
  • Wireless networking
  • IT documentation
  • IT asset management
  • Network security
  • Mobile device management
  • Operating system management
  • Server maintenance
  • Information security
  • User training
  • Help desk management
  • Helpdesk services
  • Data recovery
  • Software deployment management
  • Mobile fleet management
  • Data retention
  • AV equipment management
  • Inventory control systems
  • Incident management
  • Application support
  • Troubleshooting and Diagnostics
  • System performance optimization
  • Software updating
  • Security patching
  • Technical troubleshooting
  • Problem-solving
  • Teamwork and collaboration
  • Microsoft windows and office
  • Software upgrades
  • Troubleshooting network issues
  • Remote technical support
  • Hardware and software repair
  • Computer diagnostics
  • Customer service
  • System maintenance
  • Hardware and software configuration
  • Technical issues analysis
  • LAN/WAN

Languages

English
Advanced (C1)
Hindi
Elementary (A2)
French
Elementary (A2)
s

Timeline

IT Technician

D-extra Technical Services
11.2022 - Current

CCTV Technician

D-extra Technical Services
11.2022 - Current

Site Supervisor

Cable and Wireless
08.2021 - 06.2022

Fiber Optic Technician

Cable and Wireless
03.2017 - 08.2021

Associate of Arts -

St Mary's Collage

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Krishan madushanka premathilaka