Kristal Dudley
Columbia
Summary
Dynamic Sales Associate with proven expertise at AT&T and Verizon , excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective upselling strategies. Reliable and punctual, adept at resolving complex issues while maintaining a positive environment, contributing to a 20% increase in repeat business.
Overview
7
7
years of professional experience
Work History
Sales Associate
AT&T
02.2023 - 05.2025
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and retention.
- Contributed to inventory management by monitoring stock levels and placing orders as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Verizon Wireless
08.2018 - 08.2022
- Assisted customers in selecting wireless plans tailored to individual needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions accurately and efficiently using point-of-sale.
- Collaborated with team members to meet daily sales targets and improve service quality.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
Applied Psychology
Midlands Technical College
West Columbia, SCHigh School Diploma -
Airport High School
West Columbia, SC06.2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Client service
- Sales expertise
- Product sales
- Complex Problem-solving
- Sales strategies
- Upselling
Timeline
Sales Associate
AT&T
02.2023 - 05.2025
Sales Associate
Verizon Wireless
08.2018 - 08.2022
Applied Psychology
Midlands Technical College
High School Diploma -
Airport High School