Kristen Grow
Summerville,SC
Summary
Dynamic customer service representative and entrepreneur with a proven track record at Dorchester School District 2 and Carolina Letters Shop on Etsy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
Dorchester School District 2
Summerville, SC
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Owner of Carolina Letters
Etsy
Remote
11.2017 - 05.2022
- Implemented a customer feedback system to gather valuable insights for improving product offerings and overall shopping experiences.
- Sold over 750 orders and maintained 5 star satisfaction ratings.
- Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
- Expanded product offerings over time based on customer feedback, demonstrating adaptability and commitment to meeting client needs.
- Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
- Streamlined order processing procedures, resulting in faster shipping times and improved customer satisfaction ratings.
Preschool Teacher
Grace UMC and Weekday School
Charleston, SC
11.2014 - 05.2015
- Developed weekly lesson plans and activities to engage children and promote learning.
- Taught 8 preschoolers daily.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressed concerns proactively.
Customer Sales and Service Representative
Metro Tool and Supply
North Charleston, SC
10.2006 - 03.2009
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Processed orders, service requests and applied information to customers.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
Education
No Degree - Nursing
Trident Technical College
Charleston, SC05.2022
Skills
- Relationship building and management
- Customer relations
- Customer service
- Verbal and written communication
- Calm and professional under pressure
Timeline
Substitute Teacher
Dorchester School District 2
08.2024 - Current
Owner of Carolina Letters
Etsy
11.2017 - 05.2022
Preschool Teacher
Grace UMC and Weekday School
11.2014 - 05.2015
Customer Sales and Service Representative
Metro Tool and Supply
10.2006 - 03.2009
No Degree - Nursing
Trident Technical College