Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Grow

Summerville,SC

Summary

Dynamic customer service representative and entrepreneur with a proven track record at Dorchester School District 2 and Carolina Letters Shop on Etsy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Substitute Teacher

Dorchester School District 2
08.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Owner of Carolina Letters

Etsy
11.2017 - 05.2022
  • Implemented a customer feedback system to gather valuable insights for improving product offerings and overall shopping experiences.
  • Sold over 750 orders and maintained 5 star satisfaction ratings.
  • Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
  • Expanded product offerings over time based on customer feedback, demonstrating adaptability and commitment to meeting client needs.
  • Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
  • Streamlined order processing procedures, resulting in faster shipping times and improved customer satisfaction ratings.

Preschool Teacher

Grace UMC and Weekday School
11.2014 - 05.2015
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Taught 8 preschoolers daily.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressed concerns proactively.

Customer Sales and Service Representative

Metro Tool and Supply
10.2006 - 03.2009
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Processed orders, service requests and applied information to customers.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.

Education

No Degree - Nursing

Trident Technical College
Charleston, SC
05.2022

Skills

  • Relationship building and management
  • Customer relations
  • Customer service
  • Verbal and written communication
  • Calm and professional under pressure

Timeline

Substitute Teacher

Dorchester School District 2
08.2024 - Current

Owner of Carolina Letters

Etsy
11.2017 - 05.2022

Preschool Teacher

Grace UMC and Weekday School
11.2014 - 05.2015

Customer Sales and Service Representative

Metro Tool and Supply
10.2006 - 03.2009

No Degree - Nursing

Trident Technical College

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Kristen Grow