Kristi Kay
Project Management
Greenville
Summary
Account Manager | Emergency Response Team Leader | Project Manager
Results-oriented Healthcare Account Manager, Emergency Response Team Leader, and Project Manager with a strong background in healthcare staffing operations, crisis response coordination, and strategic account management. Experienced in leading complex projects, managing high-value client partnerships, and developing solutions to meet critical workforce and operational needs. Adept at coordinating cross-functional teams, overseeing project timelines, improving processes, and ensuring successful delivery of healthcare programs. Combines strong leadership, analytical problem-solving, and stakeholder management skills to drive measurable improvements in efficiency, client satisfaction, and business outcomes.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Account Manager | Emergency Response Team Leader | Project Manager (Remote)
White Glove Placement
New York, NY
2022 - Current
- Portfolio: 16+ healthcare facilities | $300M+ client revenue
- Increased portfolio revenue 15% through strategic account management and client relationship development.
- Led emergency response staffing coordination to rapidly mobilize clinicians for urgent facility needs.
- Serve as liaison between healthcare facilities, leadership, and internal teams to resolve operational challenges.
- Liaised between healthcare facilities, leadership, and internal teams to effectively resolve operational challenges.
- Cultivated strong client relationships that fostered trust and enhanced overall customer satisfaction.
- Developed project plans, including scope, timelines, and resource allocation.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to address project issues and mitigate risks proactively.
Business Partner
Gift Fitness
Remote
01.2021 - 01.2022
- Managed partnerships and supported leadership with operational planning.
- Implemented performance metrics, increasing employee engagement by 23%.
- Managed partnerships and supported leadership in operational planning to align business goals.
- Developed and implemented employee engagement initiatives to foster workplace culture and boost morale.
- Conducted training sessions on HR policies and compliance to enhance staff understanding and adherence.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
HR Manager, Audit & Compliance
WGCC
Brooklyn, NY
01.2017 - 01.2020
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Oversaw compliance operations for 1,100+ healthcare employees.
- Led internal audits, onboarding improvements, and compliance programs.
- Developed workforce training and policies improving regulatory adherence.
- Facilitated onboarding sessions and on-the-job training for new hires, enhancing position knowledge and skillset.
- Managed four operational teams through the full recruitment cycle.
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Conducted HR audits to ensure compliance with labor laws and regulations, reducing risk of legal issues.
- Conducted performance evaluations, providing actionable feedback to support employee growth and development.
- Developed workforce training and policies to strengthen regulatory adherence.
Digital Marketing Associate
AIRWEAVE
New York, NY / Tokyo, Japan
01.2015 - 01.2017
- Supported global digital campaigns for Olympic marketing initiatives, enhancing engagement and reach.
- Managed analytics and digital content using Google Analytics and Shopify.
- Analyzed website traffic and user engagement metrics to inform strategic marketing decisions.
- Supported global digital campaigns tied to Olympic marketing initiatives.
- Coordinated production of multimedia content, including blog posts, videos, infographics, and podcasts, to drive audience interaction.
- Monitored online reviews and managed reputation efforts to strengthen positive brand image across digital channels.
- Managed digital projects from initial concept through final implementation and live monitoring.
Ad Quality Rater
Google LLC
New York, NY
01.2013 - 01.2015
- Analyzed data to support search engine algorithm improvements, enhancing relevance in ad placements.
- Identified trends in ad effectiveness and performance outcomes to inform strategic decision-making.
- Evaluated search engine results for relevance and accuracy based on established guidelines.
- Provided feedback on ad quality to enhance user experience and engagement metrics.
- Delivered feedback on ad quality, contributing to improved user experience and higher engagement metrics.
Education
Bachelor of Arts - Accounting
City University of New York
New York 05.2001 -
BA - Languages (English, German, Georgian, Russian, Ukrainian)
NMETAU
Dnipro, UASkills
- Account management
- Client success & retention
- Revenue growth strategy
- Cross-functional leadership
- Multilingual communication
- Healthcare staffing operations
- Compliance & regulatory oversight
- Workforce management
- Emergency response staffing coordination
- Project management
- Process improvement
Certification
Google Project Management Certificate
Timeline
Business Partner
Gift Fitness
01.2021 - 01.2022
HR Manager, Audit & Compliance
WGCC
01.2017 - 01.2020
Digital Marketing Associate
AIRWEAVE
01.2015 - 01.2017
Ad Quality Rater
Google LLC
01.2013 - 01.2015
Bachelor of Arts - Accounting
City University of New York
05.2001 -
Account Manager | Emergency Response Team Leader | Project Manager (Remote)
White Glove Placement
2022 - Current
BA - Languages (English, German, Georgian, Russian, Ukrainian)
NMETAU