Results-driven professional with expertise in conflict resolution and key decision-making. Skilled in streamlining processes and enhancing customer experiences, consistently turning challenges into opportunities for improvement.
Overview
8
8
years of professional experience
Work History
Lead Teacher
Kid Stuff Academy
Anderson, SC
09.2023 - Current
Developed and implemented engaging lesson plans tailored to diverse learning styles.
Fostered a positive classroom environment promoting inclusivity and student participation.
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Customer Service Representative
Priority One Security
Anderson, SC
05.2022 - 06.2023
Resolved customer inquiries through effective communication and problem-solving techniques.
Streamlined complaint resolution procedures, reducing response times significantly.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Cashier
Schlotzky's
Athens, GA
10.2018 - 04.2020
Processed customer transactions accurately and efficiently using point-of-sale system.
Assisted in training new cashiers on register operation and customer service protocols.
Maintained cleanliness and organization of cash register area to enhance customer experience.
Monitored inventory levels at the register, alerting management to low stock items promptly.