Kristin Cutler
Latta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team or individually to reach personal and business goals. Known for successfully handling escalated customer support issues.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in a work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart
Mullins
02.2019 - 09.2020
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Developed and implemented strategies for providing excellent customer service experience.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSome College (No Degree) - Human Resources Management
University of Phoenix
Tempe, AZSkills
- Customer service
- Team collaboration
- Communication skills
- Cash handling
- Problem solving
- Employee scheduling
- Microsoft outlook, word, and Excel
- Focused on customer satisfaction
- Skilled multi-tasker
- Conflict resolution
- Excellent time management skills
- Time management
- Decision-making
- Customer focused
Timeline
Customer Service Manager
Walmart
02.2019 - 09.2020
Bachelor of Science - Health Administration
University of Phoenix
Some College (No Degree) - Human Resources Management
University of Phoenix