Kristin Maher
Charleston
Summary
Dynamic Server Manager with a proven track record at Stella's, excelling in exceptional customer service and team collaboration. Enhanced guest satisfaction through personalized interactions and effective complaint resolution, driving repeat business. Skilled in suggestive selling and menu recommendations, consistently achieving sales targets while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Server Manager
Stella's
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers preferences.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste costs.
- Performed cash handling activities and secured weekly bank deposits.
Server
Davio's Northern Italian Steakhouse
01.2018 - 08.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sales Associate
Neiman Marcus Group, Inc
01.2012 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
Bachelor of Arts - Fashion Merchandising Management
Virginia Tech
Blacksburg, VA05-2007
Skills
- Exceptional customer service
- Guest engagement
- Team collaboration
- Daily specials memorization
- Order accuracy
- Suggestive selling
- Food and beverage pairings
- Shift management
- Menu item recommendation
- Server training
Timeline
Server Manager
Stella's
09.2019 - Current
Server
Davio's Northern Italian Steakhouse
01.2018 - 08.2019
Sales Associate
Neiman Marcus Group, Inc
01.2012 - 12.2017
Bachelor of Arts - Fashion Merchandising Management
Virginia Tech
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