Kristin Santelli
Myrtle Beach
Summary
Dynamic Team Leader Manager at CVS Pharmacy with a proven track record in enhancing workflow efficiency and fostering strong customer relations. Skilled in electronic health records management and performance reviews, I excel in guiding teams to achieve project goals while maintaining compliance and delivering exceptional service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Manager
CVS Pharmacy
06.2017 - Current
- Assisted in coordinating team schedules and tasks to enhance workflow efficiency.
- Supported team members by providing necessary resources and guidance for project completion.
- Learned operational procedures and safety protocols to maintain a safe work environment.
- Participated in training sessions to develop skills and knowledge relevant to team objectives.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained accurate filing system for client records and correspondence.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Resolved patient inquiries and issues promptly, maintaining high levels of satisfaction.
- Supported billing processes by verifying insurance information and processing payments efficiently.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Licensed Dental Assistant - Dental Assisting
Herzing University
Minneapolis, MNSkills
- Team coordination
- Workflow efficiency
- Project management
- Performance reviews
- Customer relations
- Electronic health records
- Compliance regulations
- Insurance verification
Certification
- Cpr Training -
- CPhT - Certified Pharmacy Technician
Timeline
Team Leader Manager
CVS Pharmacy
06.2017 - Current
Licensed Dental Assistant - Dental Assisting
Herzing University