Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kristina Antonova

Greenville

Summary

Dynamic sales professional with a proven track record at Dillards, excelling in customer service and relationship building. Adept at utilizing POS systems and implementing effective sales strategies, consistently achieving sales targets. Recognized for enhancing customer satisfaction and fostering team collaboration to drive store performance and revenue growth.

Overview

2026
2026
years of professional experience

Work History

Sales Associates

Dillards
03.2025 - 08.2025
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained knowledge of current promotions to effectively inform customers.
  • Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
  • Collaborated with team members to achieve daily sales targets and improve store performance.
  • Organized merchandise displays to maximize visual appeal and drive sales engagement.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Conducted inventory counts regularly to maintain accurate stock levels and minimize discrepancies.
  • Trained new staff on operational procedures, promoting consistency in service delivery.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Manager of Business Development and Sales

Groff Enterprise
02.2019 - 2022
  • Assisted in identifying new business opportunities through market research and analysis.
  • Supported the development of sales strategies to increase customer engagement.
  • Collaborated with team members to prepare presentations for potential clients.
  • Conducted competitor analysis to inform business development initiatives.
  • Maintained accurate records of client interactions and sales activities in CRM system.
  • Learned to navigate sales software to streamline proposal submissions and follow-ups.
  • Participated in team meetings to discuss ongoing projects and share insights on industry trends.
  • Adapted quickly to changing priorities, supporting overall business objectives effectively.
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
  • Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
  • Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
  • Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
  • Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
  • Built diverse sales pipeline to exceed quota targets.
  • Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
  • Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Conducted regular territory analyses to allocate resources effectively for optimal coverage and market penetration.
  • Identified potential partnerships with complementary businesses that resulted in successful co-marketing initiatives driving additional leads.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Travel Agency Manager

Kokos Travel
2013 - 2019
  • Assisted in developing travel itineraries based on client preferences and budget constraints.
  • Coordinated communication between clients and suppliers to ensure seamless travel experiences.
  • Maintained up-to-date knowledge of travel regulations, destination highlights, and industry trends.
  • Supported marketing efforts by creating promotional materials for travel packages and services.
  • Handled routine inquiries from clients regarding bookings, cancellations, and travel policies.
  • Organized logistical details for group travel arrangements, including accommodations and transportation.
  • Provided administrative support by managing booking systems and updating client records efficiently.
  • Collaborated with team members to resolve client issues promptly, enhancing overall customer satisfaction.
  • Developed strong relationships with vendors for better travel deals and more options for clients.
  • Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
  • Established partnerships with local businesses to create unique travel packages tailored to client preferences.
  • Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
  • Spearheaded the successful launch of online booking platform, making reservation process more convenient for clients.
  • Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
  • Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
  • Maintained accurate financial records, enabling effective budget management and increased profits.
  • Organized staff training sessions to improve product knowledge and enhance sales techniques.
  • Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Improved employee retention rate by fostering a positive work environment built on collaboration, support, and professional development opportunities.
  • Led efforts in rebranding the agency's image through redesigning marketing materials which resulted in greater brand recognition.
  • Implemented innovative marketing strategies that effectively promoted the agency''s services and attracted new clients.
  • Decreased response time to client inquiries by revamping internal communication channels leading to improved customer experience.
  • Streamlined communication between departments through implementation of project management tools, increasing overall operational efficiency.
  • Enhanced employee productivity by developing efficient work schedules and allocating resources effectively.
  • Collaborated with other department managers to identify areas of improvement in company operations, resulting in increased efficiency.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Restaurant Waiter

Korean Restaurant
09.2024 - 01.2025
  • Provided exceptional customer service to ensure positive dining experiences.
  • Assisted in menu knowledge, enabling informed recommendations to guests.
  • Collaborated with kitchen staff to streamline order processing and delivery.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.
  • Trained new waitstaff on service protocols and customer interaction techniques.
  • Handled cash transactions accurately and efficiently at point of sale.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
  • Supported inventory management by monitoring stock levels and replenishing supplies as needed.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Bachelor of Science -

Saint Petersburg State University
Saint Petersburg

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Order processing
  • Sales goals attainment
  • Display setup
  • Brand promotion
  • Point of sale operation
  • Product promotions
  • Relationship selling
  • Persuasion techniques
  • Business development
  • Sales trends
  • Shipment processing
  • Promotional support
  • Fraud detection
  • Fitting room maintenance
  • Cold calling
  • Product demonstrations
  • Sales forecasting
  • CRM software proficiency
  • Contract preparation
  • Client account management
  • Dining area maintenance

Languages

Russian
Full Professional

Timeline

Sales Associates

Dillards
03.2025 - 08.2025

Restaurant Waiter

Korean Restaurant
09.2024 - 01.2025

Manager of Business Development and Sales

Groff Enterprise
02.2019 - 2022

Travel Agency Manager

Kokos Travel
2013 - 2019

Bachelor of Science -

Saint Petersburg State University

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Kristina Antonova