Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Guest

Summerville,SC

Summary

Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting, and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales.

Overview

12
12
years of professional experience

Work History

Optician

Walmart Vision Center
07.2023 - Current
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Brand Ambassador

Dillards Department Store
01.2019 - 07.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Communicated product information with confidence and educated consumers about company.

Barista

Gloria Jeans Coffee Shop
01.2015 - 01.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Retail Sales Associate

The Fan Zone
02.2013 - 01.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Information And Technical Support

Stratford High School
Goose Creek, SC
05-2010

Skills

  • Customer service
  • Repairing glasses
  • Insurance verification
  • Optical dispensing
  • Optical measurements
  • Computer skills
  • Effective communicator
  • Customer engagement
  • Time management
  • Attention to detail
  • Teamwork
  • Problem-solving

Timeline

Optician

Walmart Vision Center
07.2023 - Current

Brand Ambassador

Dillards Department Store
01.2019 - 07.2023

Barista

Gloria Jeans Coffee Shop
01.2015 - 01.2019

Retail Sales Associate

The Fan Zone
02.2013 - 01.2015

Information And Technical Support

Stratford High School

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Kristina Guest