Kristina Laird
Galivants Ferry
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Patient Care Coordinator
Absolute Hearing Care Centers
Myrtle Beach
10.2019 - 01.2020
- Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
- Coordinated appointments between specialists and patients, streamlining access to care.
- Welcomed and assisted patients in person and over the phone, ensuring a positive experience.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all specialist, staff and patient information.
- Liaise between medical departments with discretion and professionalism
- Assisted with admissions and treatment according to established protocols.
- Complete accurate documentation of patient visits.
- Adhere to policy and procedures during all activities.
- Managed business inventory by monitoring supplies and coordinating equipment maintenance and repairs.
- Developed relationships with prospective customers to increase sales opportunities
- Created comprehensive reports to track progress and trends
- Collected deposits from clients to secure services and balance of payments from clients.
Grocery Stocker
Walmart
Conway
06.2019 - 09.2019
- Sorted products in backroom for optimal placement on sales floor.
- Sorts products in the backroom to be better utilized on the sales floor.
- Maintained neat aisles and clean areas to enhance shopping experience.
- Greeted customers and guided them to product locations, improving customer satisfaction.
- Works hand-in-hand with sales associates and managers to get the job done.
- Facilitated clear communication to enhance teamwork and customer service., take direction at all levels, and turn it into action.
- Embodies the clean, fast and friendly Walmart standard.
PCA Personal Care Assistant
Nightingale's Nursing & Attendants
Myrtle Beach
12.2018 - 03.2019
- Assisted patients with daily activities including feeding, bathing, dressing, grooming, and taking medication.
- Assisted patients moving in and out of bed, bath and wheelchair with some use of a hoyer lift.
- Assisted patients with transfers between bed, bath, and wheelchair to ensure safety and comfort.
- Engaged patients with conversation and supported daily needs.
- Provided basic patient care under the direction of nursing staff.
- Changed dressings of bed sores from hospital stays.
- Documented and observed patients' behavior.
- Changed dressings on bed sores to promote healing and comfort for patients.
- Provided staffing support by covering shifts when other employees were unavailable. when other employees call out.
Dedicated Stocker
Target
Myrtle Beach
08.2015 - 01.2019
- Consistently provided accurate and timely pricing through tickets, labels and signs across the stationery department.
- Trained and mentored associates in customer service, corporate policy, procedural compliance, accountability, and equipment operation to enhance team effectiveness.
- Consistently provided accurate and timely pricing through tickets, labels and signs across the stationary department.
- Utilized merchandise display and inventory placement through clearance and pricing to increase customer traffic.
- Optimized merchandise displays and inventory placement through clearance and pricing strategies to attract more customers.
- Contributed to team effort by accomplishing related tasks and results.
- Monitored for loss prevention through theft to protect store assets.
- Repeatedly cross trained in numerous departments to ensure coverage and knowledge base.
Human Resources Director
Animal Help Now
Boulder
06.2015 - 08.2016
- Developed and implemented human resources programs, policies, and procedures
- Created Volunteer Tracking and Metric data sheet to enhance visibility of volunteer contributions
- Advised company board and director on Human Resource strategies, recommendations and compliance
- Maintained documentation and records that complied with federal and state laws
- Interviewed volunteers and interns for various positions; worked with the Executive Director to onboard paid staff
- Developed the Staff Human Resources Handbook
- Streamlined new hire paperwork process by distributing, collecting, reviewing, and analyzing documentation
- Created and distributed the internal AHNow Newsletter
- Developed and distributed internal AHNow Newsletter to improve communication and engagement among staff
Lead Human Resources Recruit Analyst
Miscarriage Matters, In
Virtual
03.2015 - 06.2015
- Facilitated company transition to Google Applications, streamlining processes and optimizing resource allocation
- Developed first Human Resources Volunteer Handbook to guide volunteers and standardize procedures
- Analyzed and developed reports of recruitment and Human Resources data
- Recruited volunteer personnel via Social and Professional Media Sources
- Recruited volunteer personnel through social and professional media channels, expanding outreach and engagement
- Created the first-ever Human Resources Volunteer Handbook
Administrative Supervisor
RestoreCore, Inc
Edison
02.2013 - 10.2014
- Promoted within a year when hired as Inside Project Coordinator.
- Established company's first-ever performance management process that reduced inaccuracies and increased acumen in financial, database and human resource management.
- Resolved employee concerns and issues related to operations, customer service, and personnel conflicts promptly.
- Rectified employee concerns and issues regarding operations, customer service, and personnel conflicts within an appropriate time frame.
- Built strong relationships with clients and vendors through effective business development and customer service management.
- Coordinated technician schedules to ensure timely responses to customer losses.
- Maintained PSA and Luxor database information system records and compiled reports from databases as required by management.
- Maintained PSA and Luxor database information system records and compiled reports from databases on an as needed basis.
Office Professional
Maher & Maher
Neptune City
03.2012 - 02.2013
- Discovered billing and accounting errors that directly impacted company profitability and gross margins
- Tracked company budgets and analyzed personnel productivity
- Managed documentation, communications, and market research to support operational efficiency
- Tracked company budgets and analyzed personnel productivity to identify cost-effective solutions
- Provided technical support for clients on Workforce3One, a U.S. Department of Labor website
- Coordinated travel, training, media, and entertainment events for the team.
- Assisted project managers with various tasks to help them complete their duties in a timely and efficient manner
Assistant Secretary and Data Clerk
Merton Suzuki, MD
Poway
05.2005 - 12.2007
- Managed incoming medical and appointment calls to enhance office efficiency.
- Organized and maintained confidential paperwork in alphabetical order to ensure easy access.
- Ensured compliance with HIPAA confidentiality standards to protect patient information.
- Ensured compliance with HIPAA regulations to protect patient information.
- Filed confidential paperwork in alphabetical order.
Education
Master of Business Administration -
William Woods University
Fulton, MOBachelor of Science - Equine Administration
William Woods University
Fulton, MOSkills
- Medical Administrative Support
- Onboarding & Human Resources
- HIPAA compliance
- Administrative Support
- Event & Travel Coordination
- Nonprofit Administrative Support
- Sales & Project Management Coordination
- Operations & SOP Creation
- Accounts Payable and Receivable
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer, 50 wpm
Timeline
Patient Care Coordinator
Absolute Hearing Care Centers
10.2019 - 01.2020
Grocery Stocker
Walmart
06.2019 - 09.2019
PCA Personal Care Assistant
Nightingale's Nursing & Attendants
12.2018 - 03.2019
Dedicated Stocker
Target
08.2015 - 01.2019
Human Resources Director
Animal Help Now
06.2015 - 08.2016
Lead Human Resources Recruit Analyst
Miscarriage Matters, In
03.2015 - 06.2015
Administrative Supervisor
RestoreCore, Inc
02.2013 - 10.2014
Office Professional
Maher & Maher
03.2012 - 02.2013
Assistant Secretary and Data Clerk
Merton Suzuki, MD
05.2005 - 12.2007
Master of Business Administration -
William Woods University
Bachelor of Science - Equine Administration
William Woods University