Kristine Adams
Bluffton
Summary
Dynamic Food and Beverage General Manager with proven expertise in leadership, conflict management, and budget optimization. Achieved significant improvements in team performance and operational efficiency, enhancing overall guest satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage General Manager
Crazy Crab Harbour Town
Hilton Head Island, SC
07.2016 - Current
- Streamlined daily operations to enhance productivity and maintain exceptional service quality.
- Developed and implemented cost control strategies to optimize budget efficiency and reduce resource waste.
- Facilitated leadership development for management team to strengthen team dynamics and promote a constructive workplace culture.
- Developed strategic marketing initiatives that increased customer engagement and brand loyalty.
- Analyzed sales data comprehensively to support strategic enhancements in menu development.
- Achieved successful budget implementations that streamlined project funding. Enhanced employee performance through structured review processes. Improved training schedules that maximized team productivity. Secured advantageous contract terms that benefited organizational objectives.
- Conducted comprehensive performance evaluations, offering actionable feedback to enhance overall team performance.
- Achieved financial stability through effective budget management. Controlled expenses to support sustainable organizational growth. Monitored financial performance to identify improvement opportunities.
- Developed and implemented targeted strategies focused on driving sales growth and optimizing profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Orchestrated strategic vision and long-range planning efforts to achieve consistent year-over-year business growth.
- Directed daily operations to enhance efficiency and maintain high service standards.
- Managed budget implementations, employee evaluations, and contract details.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Fostered a positive work environment while creating a comprehensive benefits package aimed at improving employee retention.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Evaluated customer needs and executed negotiations to finalize profitable projects, achieving a high success rate.
Club Food and Beverage Manager
Berkeley Hall Club
Bluffton, SC
10.2021 - 12.2022
- Managed food and beverage operations, focusing on delivering outstanding guest experiences and ensuring consistent service excellence.
- Developed and implemented training programs for staff to enhance service skills and product knowledge.
- Analyzed and optimized inventory processes to support cost-effective supply chain management and waste reduction initiatives.
- Collaborated with culinary team to design seasonal menus aligning with member preferences and trends.
- Analyzed customer feedback to refine service offerings, driving improvements in satisfaction levels.
- Oversaw compliance with health and safety regulations, maintaining a safe dining environment for guests and staff.
- Oversaw planning and execution of special events, focusing on tailored food and beverage offerings to meet diverse client requirements.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Engaged with customers to address complaints, ensuring concerns were acknowledged and resolved through friendly communication.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Enhanced operational efficiency, deploying new point-of-sale system that expedited service and improved transaction accuracy.
- Oversaw and trained a team of over 30 staff members to deliver exceptional customer service.
- Coordinated with catering staff to deliver food services for special events and functions.
- Conceptualized and organized unique events and targeted promotions to stimulate customer engagement and increase sales.
- Led food and beverage operations, ensuring exceptional guest experiences and service quality.
Food and Beverage Manager
Seapines
Hilton Head Island, SC
10.2014 - 07.2016
- Oversaw daily operations of food and beverage service, ensuring high standards of quality and customer satisfaction.
- Developed and implemented training programs for staff, enhancing service delivery and operational efficiency.
- Developed comprehensive beverage purchasing plan to optimize inventory management while adhering to budgetary constraints based on historical data insights.
- Executed financial management responsibilities, encompassing budget planning, revenue projections, and meticulous expense oversight.
- Managed resolution of customer issues promptly and effectively, enhancing customer satisfaction and loyalty.
- Conducted frequent line checks to ensure adherence to quality standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Increased Customer Service Satisfaction by 20%
General Manager of Operations
Atlanta Airport Marriott
College Park, GA
10.2011 - 10.2014
- Streamlined operational workflows to enhance service delivery and guest satisfaction.
- Implemented strategic initiatives that improved overall hotel performance and revenue growth.
- Led cross-functional teams in executing daily operations, ensuring adherence to industry standards.
- Developed training programs to elevate staff performance and foster a culture of excellence.
- Coordinated recruitment processes, including job postings and candidate screening.
- Managed employee onboarding procedures to ensure smooth transitions.
- Facilitated training sessions to enhance staff development and compliance.
- Supported performance management initiatives through documentation preparation.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Created job descriptions on boards for vacant jobs.
Education
Bachelor of Science - Sociology
North Carolina A&T State University
Greensboro, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Payroll processing
- Maintaining files
- Office administration
- Administrative skills
- Conflict management
- Employee relations
- Payroll administration
- HRIS management
- Problem-solving
Accomplishments
- I have created 20% increase in sales over a year.
- I had created a new open floor concept for Marriott and was the certified trainer for new employees.
- Implemented new POS system
- Created all menu items in Aloha and Toast
- I had increased customer satisfaction on TripAdvisor from # 45 to #2 in one year.
- I was promoted to General Manager after being employed a year with the company
Certification
- SHRM-CP Certified 2026-2031
- Servsafe Alcohol Trained
- ServSafe Food certification 2026-2031
- Toast Certified
- Trainer Certified
- E-Certified
Timeline
Club Food and Beverage Manager
Berkeley Hall Club
10.2021 - 12.2022
Food and Beverage General Manager
Crazy Crab Harbour Town
07.2016 - Current
Food and Beverage Manager
Seapines
10.2014 - 07.2016
General Manager of Operations
Atlanta Airport Marriott
10.2011 - 10.2014
Bachelor of Science - Sociology
North Carolina A&T State University